Business Segment Manager - Remote

First American; California, Santa Ana (MO, CA); Remote; USD 72,000 - 97,000; Full time

Job summary

An established industry player is seeking a Business Segment Manager to lead day-to-day operations in Title services. This role involves supervising staff, enhancing operational efficiency, and ensuring high-quality service delivery. The ideal candidate will possess strong management skills, a background in title examination, and a commitment to fostering a supportive work environment. Join a company that values diversity and innovation, and be part of a team that is dedicated to empowering its employees and achieving excellence in service. If you are ready to take the next step in your career, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

Employee Stock Purchase Plan

Qualifications

• 4+ years of directly related experience in title services.
• 2+ years of management/leadership experience required.

Responsibilities

• Supervise staff and manage performance, training, and development.
• Analyze monthly P&L and unit cost data to improve performance.
• Ensure high-quality production operations for title services.

Skills

Microsoft Office (Excel, PowerPoint)

Customer Service

Verbal Communication

Written Communication

Presentation Skills

Interpersonal Skills

Multi-tasking

Education

Bachelor's Degree

Equivalent Work Experience

Job description

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American is looking to add a Business Segment Manager. In this role, you are responsible for the day-to-day operation functions related to providing Title services to customers. The BSM is responsible for production operations of a group supporting multiple counties and is accountable for internal and offshore production units.

What You'll Do:

1. Has full supervisory responsibility for a staff. Coaches and mentors staff, responsible for performance management and development. Assigns and directs work, monitoring progress and status of the assigned work. Hires, trains, and develops subordinates. Provides feedback, delegates tasks, and identifies subordinate training needs and those of the organization.
2. Delivers established goals and objectives, team performance appraisals, salary administration, incentives, and hiring qualified candidates including handling timecard approval process as well as approvals of time off/employee changes/modifications and annual performance reviews of employees. Manages employee relations issues and elevates as appropriate.
3. Provides overall management support of the Title Production operations. Works directly with manager to monitor and improve organizational production, employee and unit cost performance.
4. Assists the Business Unit Financial Organization and Management to constantly improve unit cost performance. Analyzes monthly P&L & unit cost data. Uses available financial tools to provide direction to subordinates and make changes in operations that have positive impact on financial performance of the team(s).
5. Manages the interaction with process workflow, FAST, and electronic imaging databases, (TRD, DATATREE, DATATRACE, etc.).
6. Ensures teams and individuals understand roles and responsibilities via clear communication of goals and objectives; Provides feedback, delegates tasks, and identifies subordinate training needs.
7. Initiates and identifies process improvement and problem solving activities in order to make informed decisions to ensure product is of high quality, low cost, and meets turnaround time service level agreements.
8. Drive the day-to-day operations of segment, including both onshore and offshore staff. Ensures organizational flexibility through cross-training objectives and continuously reviewing outsourcing volumes with off-shore operations.
9. Manages vendor relationships including cost reduction negotiation, grading process, turn time, and quality. Handles customer special requests, concerns, and complaints.
10. Analyzes quality in conjunction with Quality Lead with focus on improving quality and meeting quality goals. Owns the process and results.
11. Owns turnaround time goals and meeting or exceeding goals established; Provides weekly report card and analysis.
12. Travel to offsite employee locations as required.

What You'll Bring:

1. Strong skills in applying Microsoft Office tools (Excel, PowerPoint) to problem solving.
2. Excellent customer service skills.
3. Excellent verbal, written, and presentation communication skills.
4. Ability to multi-task in a fast-paced production environment.
5. Effective interpersonal skills with internal, external customers, management, and offshore teams.
6. Demonstrated experience managing a large staff, on-site, off-site, and potentially virtual employees.
7. Bachelor's degree or equivalent work experience.
8. 4+ years of directly related experience.
9. 2+ years of management/leadership experience.
10. Title Examiner background is required.

Pay Range: $72,125-$96,125 annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location.

#LI-SD1

What We Offer

By choice, we don't simply accept individuality - we embrace it, support it, and thrive on it! Our People First Culture celebrates diversity, equity, and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse, and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and other great benefits like an employee stock purchase plan.