Business Sales Support Specialist

Docomo Pacific, Inc; Tamuning (GU); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Paid time off

Job summary

DOCOMO PACIFIC in Guam is seeking a Business Sales Support Associate to help frontline corporate and prepaid teams deliver reliable, professional service to business customers. This full-time role focuses on supporting Account Executives, handling device setup, and resolving service and billing issues with efficiency and courtesy.

You will assist with device setup, troubleshooting, and data transfers, along with addressing internet, fax, printing, and telephone service concerns.

Qualifications

• High school diploma or GED required; additional training or experience is a plus.
• Ability to interpret information, follow procedures, and resolve issues efficiently.
• Strong interpersonal skills and the ability to work with diverse corporate customers.
• Commitment to safety, security, and company policies.

Responsibilities

• Provide hands-on support to business customers with device setup, troubleshooting, and data transfers.
• Assist customers with resolving internet, fax, printing, and telephone service issues.
• Replace SIM cards and support device-related needs as required.
• Assist with the installation and support of cable modems.
• Support customers with billing inquiries, AR questions, and issue resolution.
• Partner closely with Account Executives to address customer concerns related to products, services, and technical matters.
• Deliver bulk device orders and other products alongside Account Executives when needed.
• Process prepaid orders and direct sales requests accurately and in a timely manner, ensuring proper documentation and coordination with internal teams.
• Maintain a positive, customer-first attitude in all interactions.
• Collaborate effectively within a team environment while maintaining awareness of your role within the broader department.
• Demonstrate initiative, sound judgment, and adaptability in a fast-paced, customer-facing environment.
• Perform other related duties as assigned to support departmental goals and customer retention.

Skills

Customer service mindset

Communication skills

Multitasking

Organizational skills

PC proficiency: Word & Excel

Team collaboration

Education

High school diploma or GED

Tools

MIND Billing

Job description

DOCOMO PACIFIC in Guam is seeking a Business Sales Support Associate to help frontline corporate and prepaid teams deliver reliable, professional service to business customers. This full-time role focuses on supporting Account Executives, handling device setup, and resolving service and billing issues with efficiency and courtesy.

You will assist with device setup, troubleshooting, and data transfers, along with addressing internet, fax, printing, and telephone service concerns.