Business Sales Support

Docomo Pacific, Inc; Tamuning (GU); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Paid time off

Job summary

DOCOMO PACIFIC in Guam is seeking a Business Sales Support Associate to help frontline corporate and prepaid teams deliver reliable, professional service to business customers. This full-time role focuses on supporting Account Executives, handling device setup, and resolving service and billing issues with efficiency and courtesy.

You will assist with device setup, troubleshooting, and data transfers, along with addressing internet, fax, printing, and telephone service concerns.

Qualifications

• High school diploma or GED required; additional training or experience is a plus.
• Ability to interpret information, follow procedures, and resolve issues efficiently.
• Strong interpersonal skills and the ability to work with diverse corporate customers.
• Commitment to safety, security, and company policies.

Responsibilities

• Provide hands-on support to business customers with device setup, troubleshooting, and data transfers.
• Assist customers with resolving internet, fax, printing, and telephone service issues.
• Replace SIM cards and support device-related needs as required.
• Assist with the installation and support of cable modems.
• Support customers with billing inquiries, AR questions, and issue resolution.
• Partner closely with Account Executives to address customer concerns related to products, services, and technical matters.
• Deliver bulk device orders and other products alongside Account Executives when needed.
• Process prepaid orders and direct sales requests accurately and in a timely manner, ensuring proper documentation and coordination with internal teams.
• Maintain a positive, customer-first attitude in all interactions.
• Collaborate effectively within a team environment while maintaining awareness of your role within the broader department.
• Demonstrate initiative, sound judgment, and adaptability in a fast-paced, customer-facing environment.
• Perform other related duties as assigned to support departmental goals and customer retention.

Skills

Customer service mindset

Communication skills

Multitasking

Organizational skills

PC proficiency: Word & Excel

Team collaboration

Education

High school diploma or GED

Tools

MIND Billing

Job description

Join Our Team as a Business Sales Support Associate!

At DOCOMO PACIFIC, we’re passionate about connecting people to what matters most. We believe in delivering exceptional customer experiences, investing in our associates, and creating value for our shareholders. Guided by our core values of excellence, respect, trust, communication, and family, we work together with the spirit of Ina’fa’maolek—for the greater good of our island communities.

As a Business Sales Support Associate, you’ll play a vital role behind the scenes and on the front lines—supporting our Corporate Account Executives, Prepaid Sales Representatives, and Direct Sales Team to ensure our business customers receive timely, reliable, and professional service.

What You’ll Do

• Provide hands-on support to business customers with mobile device setup, troubleshooting, and data transfers.
• Assist customers with resolving internet, fax, printing, and telephone service issues.
• Replace SIM cards and support device-related needs as required.
• Assist with the installation and support of cable modems.
• Support customers with billing inquiries, accounts receivable (AR) questions, and issue resolution.
• Partner closely with Account Executives to address customer concerns related to products, services, and technical matters.
• Deliver bulk device orders and other products alongside Account Executives when needed.
• Process prepaid orders and direct sales requests accurately and in a timely manner, ensuring proper documentation and coordination with internal teams.
• Maintain a positive, customer-first attitude in all interactions.
• Collaborate effectively within a team environment while maintaining awareness of your role within the broader department.
• Demonstrate initiative, sound judgment, and adaptability in a fast-paced, customer-facing environment.
• Perform other related duties as assigned to support departmental goals and customer retention.

Who We Are Looking For

We’re looking for detail-oriented, service-driven individuals who thrive in a fast-paced environment and enjoy solving problems for customers. If you’re adaptable, dependable, and passionate about supporting sales teams and business clients, this role is for you.

What You Bring

• A strong customer-service mindset with professionalism and a positive attitude.
• Excellent written and verbal communication skills.
• The ability to multitask, manage competing priorities, and stay calm under pressure.
• Strong organizational skills and attention to detail.
• Proficiency in PC operations, including MS Word and Excel.
• Experience with MIND Billing is preferred.
• Self-motivation, accountability, and the ability to work independently and as part of a team.

Qualifications

• High school diploma or GED required; additional relevant experience or training preferred.
• Ability to interpret information, follow procedures, and resolve issues efficiently.
• Strong interpersonal skills and the ability to work with diverse corporate customers.
• Commitment to safety, security, and company policies.

Work Schedule

This is a full-time position, requiring flexibility based on department and company needs. Schedule adjustments may be required to support business operations and customer demands.

Why You’ll Love It Here

When you join our team, you become part of something bigger, helping connect our island communities and driving positive change for the future. You’ll work with passionate colleagues in a supportive environment that values growth, innovation, and teamwork.

• Career Growth: Start here and move up. DOCOMO PACIFIC invests in your training and development.
• Community Impact: Every outreach strengthens our island communities.
• Team Culture: You’re never alone, and we’ve got each other’s backs with the spirit of Ina’fa’maolek (working together for the greater good).
• Benefits & Perks: Competitive pay, health coverage, paid time off, and more.
• Pride & Purpose: Be part of Guam and CNMI’s most trusted telecom provider, delivering “Tomorrow’s Islands, Today.”

Ready To Join Us?

If you’re passionate about helping others, thrive in a team environment, and want to be part of a company that connects our islands and our people,

Let’s make connection more than a service—let’s make it our purpose.

At DOCOMO PACIFIC, we celebrate what makes each of us unique. We’re proud to be an Equal Opportunity Employer, committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. We welcome applicants of all races, colors, religions, genders, gender identities, sexual orientations, ages, national origins, disabilities, veteran statuses, and all other legally protected characteristics. Whoever you are, wherever you're from, we’re glad you’re considering joining our team.