Telecom Customer Care & Sales Specialist

CITADEL Pacific Ltd.; Northern Mariana Islands; Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

CITADEL Pacific Ltd. in the CNMI is seeking a Customer Care Representative to handle telephone inquiries for residential and small business services, including landline, cellular, internet, and billing questions.

The role includes processing service requests, promoting promotions, and resolving issues across CNMI and Guam. The position requires a high school diploma, at least one year in customer service, and a typing speed of 55 wpm.

Formación

• High School diploma or equivalent required.
• At least 1 year in telephone operator or customer service work.
• Must be able to type 55 wpm to effectively service customers.

Responsabilidades

• Process service requests through the service order process (internet, services, disconnections, changes).
• Answer inquiries regarding offerings, rates, billing, regulations and policies.
• Initiate sales of products/services via telephone to meet sales objectives.
• Make courtesy verification/follow-up calls to customers.

Conocimientos

Typing 55 wpm

Customer service

Phone etiquette

Educación

High School diploma or equivalent

Descripción del empleo

CITADEL Pacific Ltd. in the CNMI is seeking a Customer Care Representative to handle telephone inquiries for residential and small business services, including landline, cellular, internet, and billing questions.

The role includes processing service requests, promoting promotions, and resolving issues across CNMI and Guam. The position requires a high school diploma, at least one year in customer service, and a typing speed of 55 wpm.