Business Relationship Manager _ BFSI

Tata Consultancy Services; Malvern (Chester County); Hybrid; USD 165,800 - 224,300; Full time

Benefits offered by this job

Comprehensive Medical Coverage

Discretionary Annual Incentive

Vacation and Sick Leave

Job summary

Tata Consultancy Services is seeking a Business Relationship Manager (BRM) to act as a strategic partner, overseeing account growth and ensuring client satisfaction. The ideal candidate will have substantial experience in consulting, particularly from Big 4 firms, and a proven history of revenue expansion through effective account management and innovation.

Responsibilities include managing relationships with CXO-level stakeholders and driving technology-led transformation initiatives. The role offers a comprehensive benefits package including medical coverage, leave policies, and a discretionary annual incentive.

Qualifications

• 15+ years of experience in consulting / IT services with a strong preference for Big 4 firms.
• Proven track record of growing existing accounts through cross-sell and up-sell strategies.
• Strong domain expertise in BFSI / Capital Markets.

Responsibilities

• Serve as a strategic partner to senior client stakeholders.
• Drive end-to-end account growth and relationship governance.
• Identify cross-sell and up-sell opportunities to expand revenue.

Skills

Executive presence and communication skills

Strong business acumen and strategic thinking

Expertise in account planning and financial management

Proven problem-solving and analytical capabilities

Adaptability in fast-paced environments

Education

Bachelor's degree in Business, Engineering, or Computer Science

MBA or equivalent postgraduate qualification

Job description

Overview

Business Relationship Manager (BRM) will serve as a strategic partner to senior client stakeholders, owning end-to-end account growth, value realization, and relationship governance. The role requires strong consulting pedigree (preferably Big 4 experience) with the ability to translate business priorities into technology-led transformation initiatives. The BRM will be accountable for expanding existing engagements targeting 2x growth of the current revenue base through proactive identification of cross-sell and up-sell opportunities, shaping large deals, and driving innovation-led differentiation. This role demands executive presence, commercial acumen, and the ability to influence CXO-level decisions while ensuring delivery excellence, customer satisfaction, and long-term partnership sustainability.

Qualifications

• 15+ years of experience in consulting / IT services with prior tenure in Big 4 firms strongly preferred
• Proven track record of growing existing accounts (2x+ revenue expansion) through cross-sell, up-sell, and deal shaping
• Strong domain expertise in BFSI / Capital Markets with deep understanding of client business models and challenges
• Experience in CXO stakeholder management and building long-term executive relationships
• Demonstrated ability to lead large, complex deals and proposals including commercial structuring and negotiations

Skills & Capabilities

• Executive presence and communication skills with ability to influence senior stakeholders
• Strong business acumen and strategic thinking linking client priorities to technology-led transformation
• Expertise in account planning, financial management, and revenue forecasting
• Proven problem-solving and analytical capabilities, leveraging data to drive decisions
• Ability to operate in a matrixed, global delivery environment and drive cross-functional collaboration
• High ownership, urgency, and adaptability in fast-paced, evolving client environments

Education

Bachelor’s degree in Business, Engineering, or Computer Science (required)

MBA or equivalent postgraduate qualification (preferred)

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $165,800-$224,300 a year

Qualifications

BACHELOR OF COMPUTER SCIENCE