Business Relationship Manager - BFSI

Tata Consultancy Services; Charlotte (NC); On-site; USD 135,000 - 183,000; Full time

Job summary

Tata Consultancy Services invites a Business Relationship Manager - BFSI to lead executive-level client relationships in Charlotte, NC. You will drive account growth, governance, and strategic engagement across Digital Transformation, Data & AI, Cloud & Infrastructure initiatives.

You will partner with CIOs, COOs, CFOs, and procurement leaders to shape multi-year growth plans, manage P&L, and guide transformation roadmaps with measurable outcomes.

Qualifications

• 10-15 years of experience in account management and client relationship roles.
• Strong knowledge of BFSI operations and transformation programs.
• Experience in BFSI Domain especially Corporate Banking, Lending, Capital Markets
• Regulatory Compliance, Risk Management
• Executive stakeholder management experience.
• Experience in governance, delivery oversight, and growth initiatives.

Responsibilities

• Client Relationship Management
• Build and maintain executive-level relationships with client stakeholders (CXO, Business Heads, Operations Leaders, Technology Leaders).
• Act as the trusted advisor for business transformation, operational excellence, and technology modernization initiatives.
• Drive customer satisfaction, account governance, and strategic engagement.
• Conduct periodic business reviews and executive steering meetings.
• Account Growth & Sales
• Own account growth targets and revenue expansion.
• Identify opportunities across: Digital Transformation, Data & AI, Cloud & Infrastructure; Application Services, BPS; Industry-specific solutions.
• Lead and coordinate RFPs, proposals, solution shaping, and contract negotiations.
• Drive cross-sell and up-sell opportunities.
• Business Development
• Develop multi-year account growth plans.
• Build pipeline and pursue new logos or additional business units within existing clients.
• Create account strategies aligned to client business priorities and market trends.
• Delivery Governance
• Partner with delivery teams to ensure: SLA achievement, Operational excellence, Risk management, Financial performance, Customer satisfaction.
• Escalate and resolve business-critical issues.
• Drive transformation and productivity initiatives.
• Executive Stakeholder Management
• Engage with: CIOs, COO/Operations Heads, CFO organizations; Chief Claims Officers, Chief Underwriting Officers; Procurement leaders.
• Position organization as a strategic transformation partner.
• Financial Accountability
• Manage account P&L; Track revenue, margins, utilization, and profitability; Drive commercial negotiations and contract renewals.
• Transformation Leadership
• Identify opportunities for: AI/GenAI adoption, Automation & Process reengineering, Digital operations, Customer experience improvement; Build transformation roadmaps and business cases.

Skills

Account Strategy

Revenue Growth

Consultative Selling

Executive Engagement

Financial Management

Contract Management

Stakeholder Management

Negotiation

Influencing

Team Leadership

Conflict Resolution

Digital Transformation

Data Analytics

AI GenAI

Automation

Process Excellence

Education

Bachelor's degree in Computer Science

Job description

Job Description

Role: Business Relationship Manager - BFSI

Location: Charlotte, NC

Key Responsibilities

• Client Relationship Management
• Build and maintain executive-level relationships with client stakeholders (CXO, Business Heads, Operations Leaders, Technology Leaders).
• Act as the trusted advisor for business transformation, operational excellence, and technology modernization initiatives.
• Drive customer satisfaction, account governance, and strategic engagement.
• Conduct periodic business reviews and executive steering meetings.
• Account Growth & Sales
• Own account growth targets and revenue expansion.
• Identify opportunities across:
  • Digital Transformation, Data & AI, Cloud & Infrastructure
  • Application Services, Business Process Services (BPS)
  • Industry-specific solutions
• Lead and coordinate RFPs, proposals, solution shaping, and contract negotiations.
• Drive cross-sell and up-sell opportunities.
• Business Development
• Develop multi-year account growth plans.
• Build pipeline and pursue new logos or additional business units within existing clients.
• Create account strategies aligned to client business priorities and market trends.
• Delivery Governance
• Partner with delivery teams to ensure:
  • SLA achievement
  • Operational excellence
  • Risk management
  • Financial performance
  • Customer satisfaction
• Escalate and resolve business-critical issues.
• Drive transformation and productivity initiatives.
• Executive Stakeholder Management
• Engage with:
  • CIOs, COO/Operations Heads, CFO organizations
  • Chief Claims Officers, Chief Underwriting Officers
  • Procurement leaders
• Position organization as a strategic transformation partner.
• Financial Accountability
• Manage account P&L.
• Track revenue, margins, utilization, and profitability.
• Drive commercial negotiations and contract renewals.
• Transformation Leadership
• Identify opportunities for:
  • AI/GenAI adoption
  • Automation & Process reengineering
  • Digital operations
  • Customer experience improvement
  • Build transformation roadmaps and business cases

Qualifications

• 10-15 years of experience in account management and client relationship roles.
• Strong knowledge of BFSI operations and transformation programs.
• Experience in BFSI Domain especially Corporate Banking, Lending, Capital Markets
• Regulatory Compliance, Risk Management
• Executive stakeholder management experience.
• Experience in governance, delivery oversight, and growth initiatives.

Key Skills

• Business Skills
  • Account Strategy, Revenue Growth, Consultative Selling
  • Executive Engagement, Financial Management, Contract Management
• Leadership Skills
  • Stakeholder Management, Negotiation,
  • Influencing, Team Leadership, Conflict Resolution
• Transformation Skills
  • Digital Transformation, Data & Analytics, AI & GenAI,
  • Automation, Process Excellence

Salary Range: $135,150- $182,850 a year

Qualifications: BACHELOR OF COMPUTER SCIENCE