Client Partner - BFSI

Tata Consultancy Services; Charlotte (NC); On-site; USD 160,000 - 216,000; Full time

Job summary

Tata Consultancy Services in Charlotte, NC seeks a seasoned client partner to own and grow strategic client relationships, acting as trusted advisor to senior stakeholders and driving long-term account strategies.

The role requires 15+ years of experience, proven BRM/Client Partner success in large accounts, and experience with RFPs of $10–40 million, including P&L ownership. Cross-functional leadership will ensure delivery excellence.

Qualifications

• 15+ years of relevant experience.
• Strong Experience in Strategic Client Relationship Management.
• Sales role (BRM/Client Partner) in medium-to-large account.
• Led RFPs in 10–40 MM range, full lifecycle of opportunity; Managed service accounts.
• 2+ years experience as P&L owner.
• Experience in Banking & Insurance domain.
• Experience in leading account governance, executive reviews, escalation management, delivery excellence.

Responsibilities

• Own and grow strategic client relationships, serving as the primary point of contact and trusted advisor for senior client stakeholders.
• Drive revenue growth and account expansion by identifying new opportunities, cross-selling services, and developing long-term account strategies.
• Ensure successful delivery of commitments, aligning delivery teams with client expectations, business objectives, and contractual obligations.
• Collaborate with client leadership to understand business priorities and propose innovative technology and transformation solutions.
• Lead governance and executive engagements, including business reviews, escalation management, risk mitigation, and stakeholder communications.
• Manage account profitability and operational performance, ensuring revenue targets, margins, customer satisfaction, and growth objectives are achieved.
• Map client business objectives into technology and transformation initiatives, leveraging TCS’s services, platforms, and partner ecosystem resulting steady revenue growth for TCS.
• Orchestrate cross‑functional TCS teams (delivery, service practices, CoEs, partners) to deliver integrated, outcome‑driven solutions.

Job description

Responsibilities include:

• Own and grow strategic client relationships, serving as the primary point of contact and trusted advisor for senior client stakeholders.
• Drive revenue growth and account expansion by identifying new opportunities, cross-selling services, and developing long-term account strategies.
• Ensure successful delivery of commitments, aligning delivery teams with client expectations, business objectives, and contractual obligations.
• Collaborate with client leadership to understand business priorities and propose innovative technology and transformation solutions.
• Lead governance and executive engagements, including business reviews, escalation management, risk mitigation, and stakeholder communications.
• Manage account profitability and operational performance, ensuring revenue targets, margins, customer satisfaction, and growth objectives are achieved.
• Map client business objectives into technology and transformation initiatives, leveraging TCS’s services, platforms, and partner ecosystem resulting steady revenue growth for TCS.
• Orchestrate cross‑functional TCS teams (delivery, service practices, CoEs, partners) to deliver integrated, outcome‑driven solutions.

Qualifications

• 15+ years of relevant experience
• Strong Experience in Strategic Client Relationship Management.
• Should have prior experience in sales role (BRM/Client Partner) in a medium-to-large account.
• Should have led RFPs in the range of $10-$40 MM, experience of complete life cycle of an opportunity. Experienced in Managed service accounts.
• At least 2 years experience as P&L owner.
• Preferable experience in Banking & Insurance domain
• Should have experience in Leading account governance, executive reviews, and escalation management, ensuring delivery excellence and sustained client satisfaction.

Salary Range: $159,800-$216,200 a year