Business Relationship Manager

Tata Consultancy Services; Sunnyvale (CA); On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

Parental leaves

401K plan

Job summary

Tata Consultancy Services in Sunnyvale seeks a Business Relationship Manager to bridge business units and IT, ensuring alignment of technology, services, and resources with strategic objectives. You will manage stakeholder expectations, drive governance, and track ROI across IT investments.

The role emphasizes relationship management, strategic planning, and financial oversight to deliver value and facilitate digital transformation for key business units.

Qualifications

• Must have strong stakeholder and relationship management capabilities.
• Solid business acumen with the ability to align IT and business goals.
• Proven strategic planning, negotiation, and influencing skills.
• Experience with ITIL, project and portfolio management, and financial oversight.

Responsibilities

• Act as the strategic link between business units and IT/service delivery teams.
• Develop and maintain relationships with business leaders and stakeholders.
• Align IT initiatives with business strategies and monitor performance against SLAs/KPIs.
• Facilitate governance meetings and manage risk, governance, and budgets.
• Support change initiatives and ensure smooth adoption of new solutions.

Skills

Stakeholder management

Relationship management

Business acumen

Strategic planning

Communication

Negotiation

ITIL

Project management

Portfolio management

Financial management

Risk management

Governance management

Change management

Job description

• A Business Relationship Manager (BRM) acts as the strategic link between business units and IT/service delivery teams, ensuring that technology, services, and resources are aligned with business objectives.
• Key Roles & Responsibilities of a Business Relationship Manager
• Strategic Business Partner
• Develop and maintain strong relationships with business leaders and stakeholders.
• Understand business goals, challenges, and priorities.
• Align IT initiatives and services with business strategies.
• Act as a trusted advisor to business stakeholders.
• Stakeholder Management
• Serve as the primary point of contact between business and technology teams.
• Manage stakeholder expectations and communication.
• Facilitate regular governance and review meetings.
• Resolve conflicts and drive consensus among stakeholders.
• Demand & Portfolio Management
• Capture, analyze, and prioritize business requirements.
• Evaluate new business opportunities and requests.
• Maintain a pipeline of initiatives and projects.
• Ensure demand aligns with organizational capacity and budget.
• Service Performance Management
• Monitor service delivery performance against SLAs and KPIs.
• Review service quality and customer satisfaction levels.
• Identify improvement opportunities and drive corrective actions.
• Ensure business expectations are met consistently.
• Business Value Realization
• Define and track business benefits of projects and services.
• Measure ROI and value delivered by IT investments.
• Recommend optimization opportunities to improve efficiency.
• Ensure solutions contribute to strategic objectives.
• Project & Change Support
• Collaborate with PMOs, project managers, and delivery teams.
• Support business case development and project prioritization.
• Facilitate organizational change management activities.
• Ensure smooth adoption of new solutions and processes.
• Risk & Governance Management
• Identify and manage business risks related to services and projects.
• Ensure compliance with organizational policies and standards.
• Participate in governance boards and steering committees.
• Escalate critical issues and drive risk mitigation plans.
• Financial & Budget Management
• Assist in budget planning and forecasting.
• Monitor service costs and resource utilization.
• Support chargeback/showback models where applicable.
• Optimize technology investments for maximum business benefit.
• Gather feedback from business stakeholders.
• Identify process improvement opportunities.
• Promote innovation and digital transformation initiatives.
• Drive continuous service and operational enhancements.

Must Have Technical/Functional Skills

• Stakeholder & Relationship Management
• Business Acumen
• Strategic Planning
• Communication & Presentation Skills
• Negotiation & Influencing
• IT Service Management (ITIL)
• Project & Portfolio Management
• Financial Management
• Risk & Governance Management
• Change Management

Roles & Responsibilities

• A Business Relationship Manager (BRM) acts as the strategic link between business units and IT/service delivery teams, ensuring that technology, services, and resources are aligned with business objectives.
• Key Roles & Responsibilities of a Business Relationship Manager
• Strategic Business Partner
• Develop and maintain strong relationships with business leaders and stakeholders.
• Understand business goals, challenges, and priorities.
• Align IT initiatives and services with business strategies.
• Act as a trusted advisor to business stakeholders.
• Stakeholder Management
• Serve as the primary point of contact between business and technology teams.
• Manage stakeholder expectations and communication.
• Facilitate regular governance and review meetings.
• Resolve conflicts and drive consensus among stakeholders.
• Demand & Portfolio Management
• Capture, analyze, and prioritize business requirements.
• Evaluate new business opportunities and requests.
• Maintain a pipeline of initiatives and projects.
• Ensure demand aligns with organizational capacity and budget.
• Service Performance Management
• Monitor service delivery performance against SLAs and KPIs.
• Review service quality and customer satisfaction levels.
• Identify improvement opportunities and drive corrective actions.
• Ensure business expectations are met consistently.
• Business Value Realization
• Define and track business benefits of projects and services.
• Measure ROI and value delivered by IT investments.
• Recommend optimization opportunities to improve efficiency.
• Ensure solutions contribute to strategic objectives.
• Project & Change Support
• Collaborate with PMOs, project managers, and delivery teams.
• Support business case development and project prioritization.
• Facilitate organizational change management activities.
• Ensure smooth adoption of new solutions and processes.
• Risk & Governance Management
• Identify and manage business risks related to services and projects.
• Ensure compliance with organizational policies and standards.
• Participate in governance boards and steering committees.
• Escalate critical issues and drive risk mitigation plans.
• Financial & Budget ManagementAssist in budget planning and forecasting.
• Monitor service costs and resource utilization.
• Support chargeback/showback models where applicable.
• Optimize technology investments for maximum business benefit.
• Continuous Improvement
• Gather feedback from business stakeholders.
• Identify process improvement opportunities.
• Promote innovation and digital transformation initiatives.
• Drive continuous service and operational enhancements.

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Aut& Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range-$200,000-$250,000 a year