Business Process Technology Analyst

The-University-of-Michiga; Ann Arbor (MI); Híbrido; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

University of Michigan is seeking a Business Process Technology Analyst (BPTA) for Michigan Dining. You will support, maintain, and optimize dining tech across menu management, POS, meal plans, catering, and related platforms.

You will ensure data accuracy, system reliability, and secure operations while collaborating with culinary, nutrition, procurement, and IT teams. You will work onsite Monday-Friday with remote work on an as needed basis, reporting to the Assistant Director of Systems and

Formación

• Bachelor's degree in information systems, computer science, business administration, or equivalent relevant experience.
• 1+ years of experience with software systems.
• 1+ years of experience in customer service.
• 1+ years of experience with data entry, reconciliation, sales reporting or user management in an application.

Responsabilidades

• Lead menu management platform configuration and workflows.
• Define data standards and naming conventions across locations.
• Coordinate with teams on recipes, nutrition, allergens, and procurement needs.
• Adjust system settings and implement workflows to meet operations.
• Implement price updates with culinary and procurement teams.
• Troubleshoot system issues and liaise with IT or vendors.

Conocimientos

Software systems experience

Customer service

Data entry / data auditing

Educación

Bachelor's degree (IS / CS / Business Admin)

Descripción del empleo

We are performing updates and maintenance to our applicant experience. As a result, the site will be unavailable Saturday, October 31st at 9pm EST through Sunday, November 1st at 8:00am EST. During this outage period, applications for job postings can not be submitted.

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file, due to system limitations.

Job Summary

Department Summary:

Michigan Dining comprises twenty on-campus cafes and markets, ten residential dining halls, Michigan Bakery, and the Michigan Catering unit. Our 600 professional and 1,300 student employees are committed to creative, healthy, and nutritious foods, international cuisines, and sustainability throughout all dining operations

Position Summary:

The Business Process Technology Analyst (BPTA) supports the administration, maintenance, optimization, and effective use of the technology systems and business processes that support Michigan Dining operations. You will work across multiple enterprise and operational systems, including menu management, point of sale (POS), meal plan management, catering, and related dining technology platforms.

You will help ensure that systems are accurate, reliable, secure, and aligned with operational needs. Responsibilities include system configuration and maintenance, data management and validation, workflow support, troubleshooting, user training, documentation, and coordination with internal technology teams and external vendors.

You will report to the Assistant Director of Systems and manage student staff. You will also have a functional reporting relationship to Student Life Technology Solutions for technology and data governance.

You will work onsite Monday-Friday with remote work on an as needed basis.

You can review the full job description here .

Responsibilities*

• You'll be the operational lead for the menu management platform, including database configuration, user workflows, and integrations with other dining systems.
• Define and maintain data standards, naming conventions, and usage to ensure consistency across locations and departments.
• Coordinate with team members responsible for recipes, nutrition, allergens, and procurement to ensure the database supports their needs.
• Adjust system settings and user access, design and implement workflows to align with operational needs.
• Implement price updates in the system in collaboration with culinary and procurement teams.
• Resolve issues related to system functionality, performance, or data discrepancies; elevate technical issues to IT or vendor support.
• Develop training materials, system documentation, and provide role-based training and support.
• Partner with units across dining, including culinary, nutrition, retail, catering, and sustainability. This collaboration ensures the MDining systems have efficient workflows for each unit, which is essential for ease of use and streamlining our business processes.
• Collaborate with Student Life IT, Procurement, and Finance to align the menu system with broader institutional tools and policies.
• Mentor student employees supporting system testing, data verification, or project assistance.
• As part of the systems support team, collaborate with colleagues to share insights and ensure seamless integration and data consistency.

Required Qualifications*

• Bachelor's degree in information systems, computer science, business administration, and related fields, or equivalent relevant experience
• 1 or more years of experience working with software systems, either in an administrative, technical support, food service or retail or related setting.
• 1 or more years of experience in customer service.
• 1 or more years of experience with data entry, reconciliation, sales reporting, data auditing or user management in an application.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Additional Information

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.

Salary may vary depending on qualifications, experience, and education of the selected candidate.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.