Business Process Technology Analyst

Women In Science; Ann Arbor (MI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

University of Michigan is seeking a Business Process Technology Analyst to support the administration, maintenance, and optimization of dining technology platforms. You will work across menu management, POS, meal plan management, catering, and related systems to ensure accuracy, reliability, and alignment with operational needs.

The role involves system configuration, data validation, training, and coordination with internal IT teams and external vendors.

Qualifications

• Bachelor's degree or equivalent relevant experience required.
• 1+ years of experience with software systems.
• 1+ years of experience in customer service.
• 1+ years of experience with data entry, reconciliation, sales reporting, data auditing or user management in an application.

Responsibilities

• Lead the operational menu management platform, including configuration, workflows, and integrations with other dining systems.
• Define and maintain data standards, naming conventions, and usage across locations and departments.
• Coordinate with recipes, nutrition, allergens, and procurement teams to support the database needs.
• Adjust system settings, user access, and implement workflows to meet operational needs.
• Implement price updates in collaboration with culinary and procurement teams.
• Develop training materials and system documentation; provide role-based training and support.
• Collaborate with dining units (culinary, nutrition, retail, catering, sustainability) for efficient workflows.
• Align the menu system with broader institutional tools and policies with Student Life IT, Procurement and Finance.
• Mentor student staff supporting testing, data verification, or project assistance.
• Share insights with colleagues to ensure seamless integration and data consistency.

Skills

Customer service

Data entry

Data auditing

Sales reporting

User management

Education

Bachelor's degree in information systems, computer science, business administration, or related fields

Job description

Department Summary

Michigan Dining comprises twenty on-campus cafes and markets, ten residential dining halls, Michigan Bakery, and the Michigan Catering unit. Our 600 professional and 1,300 student employees are committed to creative, healthy, and nutritious foods, international cuisines, and sustainability throughout all dining operations

Job Description

University of Michigan
Ann Arbor, MI
Job posting number: #7373341
Posted: October 30, 2026
Application Deadline: Open Until Filled

Job Summary

Michigan Dining comprises twenty on-campus cafes and markets, ten residential dining halls, Michigan Bakery, and the Michigan Catering unit. Our 600 professional and 1,300 student employees are committed to creative, healthy, and nutritious foods, international cuisines, and sustainability throughout all dining operations

Department Summary

Michigan Dining comprises twenty on-campus cafes and markets, ten residential dining halls, Michigan Bakery, and the Michigan Catering unit. Our 600 professional and 1,300 student employees are committed to creative, healthy, and nutritious foods, international cuisines, and sustainability throughout all dining operations

Position Summary

The Business Process Technology Analyst (BPTA) supports the administration, maintenance, optimization, and effective use of the technology systems and business processes that support Michigan Dining operations. You will work across multiple enterprise and operational systems, including menu management, point of sale (POS), meal plan management, catering, and related dining technology platforms. You will help ensure that systems are accurate, reliable, secure, and aligned with operational needs. Responsibilities include system configuration and maintenance, data management and validation, workflow support, troubleshooting, user training, documentation, and coordination with internal technology teams and external vendors. You will report to the Assistant Director of Systems and manage student staff. You will also have a functional reporting relationship to Student Life Technology Solutions for technology and data governance. You will work onsite Monday-Friday with remote work on an as needed basis.

You Can Review The Full Job Description Here.

Responsibilities

• You’ll be the operational lead for the menu management platform, including database configuration, user workflows, and integrations with other dining systems.
• Define and maintain data standards, naming conventions, and usage to ensure consistency across locations and departments.
• Coordinate with team members responsible for recipes, nutrition, allergens, and procurement to ensure the database supports their needs.
• Adjust system settings and user access, design and implement workflows to align with operational needs.
• Implement price updates in the system in collaboration with culinary and procurement teams.
• Resolve issues related to system functionality, performance, or data discrepancies; escal…
• Develop training materials, system documentation, and provide role-based training and support.
• Partner with units across dining, including culinary, nutrition, retail, catering, and sustainability. This collaboration ensures the MDining systems have efficient workflows for each unit, which is essential for ease of use and streamlining our business processes.
• Collaborate with Student Life IT, Procurement, and Finance to align the menu system with broader institutional tools and policies.
• Mentor student employees supporting system testing, data verification, or project assistance.
• As part of the systems support team, collaborate with colleagues to share insights and ensure seamless integration and data consistency.

Required Qualifications

• Bachelor's degree in information systems, computer science, business administration, and related fields, or equivalent relevant experience
• 1 or more years of experience working with software systems, either in an administrative, technical support, food service or retail or related setting.
• 1 or more years of experience in customer service.
• 1 or more years of experience with data entry, reconciliation, sales reporting, data auditing or user management in an application.

Contact Information

More Info
Job posting number: #7373341 Application Deadline: Open Until Filled Employer Location: Online Job Advertising
JAX,Florida
United States