PFANS Call Center Representative (TEMP)

University of Michigan; Ann Arbor (MI); Hybrid; USD 36,000 - 52,000; Full time

Job summary

The University of Michigan's PFANS team seeks a Call Center Representative to serve as a vital link between patients, care teams, and food service operations. You will process patient dietary selections using CBORD and support nutrition operations across Michigan Medicine.

Requirements include a high school diploma, basic computer skills, and strong customer service. This role offers a hybrid schedule with morning, day and evening shifts, including weekends.

Qualifications

• High school diploma or equivalent required.
• Basic computer skills including email and common software.
• Strong communication with patients, care teams, and colleagues.
• Adaptability and collaborative approach in fast-paced healthcare.
• Physical ability to walk distances and lift up to 15 pounds.

Responsibilities

• Answer high-volume hospital room service calls and enter meal selections into CBORD.
• Collect meal requests aligned with prescribed diets using portable devices.
• Cross-reference diet orders between CBORD and MiChart for safety.
• Resolve routine inquiries and escalate complex issues as needed.
• Enter outpatient billing data and support daily operational reports.
• Deliver menus and educational nutrition materials to inpatient units.

Skills

Basic computer proficiency

Interpersonal communication

Collaborative teamwork

Physical ability to lift 15 lbs

Education

High School Diploma or equivalent

Associate degree or completed college coursework

Job description

Mission Statement

The Mission Of The University Of Michigan Is To Serve The People Of Michigan And The World Through Preeminence In Creating, Communicating, Preserving And Applying Knowledge, Art, And Academic Values, And In Developing Leaders And Citizens Who Will Challenge The Present And Enrich The Future. The University Of Michigan Is Committed To Foster Learning, Creativity And Productivity, And To Support The Vigorous Exchange Of Ideas And Information, Not Only In The Classroom But In The Workplace By

• Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.


• Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Job Summary

Join the Patient Food and Nutrition Services (PFANS) team as a Call Center Representative. In this position, you will serve as a vital communication link between patients, care teams, and food service operations. You will use specialized software to process patient dietary selections and support optimal nutrition operations across Michigan Medicine.

Responsibilities

• Answer high-volume room service calls and enter patient meal selections into CBORD software.


• Collect patient meal requests aligned with prescribed diet orders using portable wireless devices.


• Cross-reference patient diet orders and allergies between CBORD and MiChart systems to ensure nutritional safety.


• Resolve routine patient and system inquiries; expedite complex clinical or technical issues as needed.


• Enter outpatient billing data into designated software applications.


• Perform administrative tasks, including generating daily operational reports and preparing materials.


• Deliver menus and nutritional educational items to inpatient nursing units.

Required Qualifications

• High School Diploma or equivalent.


• Basic computer proficiency, including email navigation and the ability to learn new applications.


• Strong interpersonal and communication skills to interact professionally with patients, care teams, and colleagues.


• Adaptability and a strong collaborative approach in a fast-paced healthcare environment.


• Physical ability to walk extended distances and lift up to 15 pounds.

Desired Qualifications

• Associate degree or completed college coursework.


• Experience in healthcare, dietetics, or clinical settings (paid or volunteer).


• Proven customer service and problem-solving skills


• Experience using MiChart (Epic) and CBORD software.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

This posting is for the morning, day, and evening shift openings. Staff working this position can expect to work on weekends and holidays.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.