Business Systems Analyst - Intermediate

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 75,000 - 110,000; Full time

Job summary

The University of Michigan Health Information Technology & Services (HITS) Business Applications team is seeking a collaborative and motivated Business Systems Analyst Intermediate to join a team that supports the technology solutions powering one of the nation's leading academic healthcare organizations.

The successful candidate will help gather and analyze business requirements, support application implementations and enhancements, assist with troubleshooting and support activities, and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3-5 years of professional experience in business analysis or related field.
• Strong ability to analyze processes, gather requirements, and support technology solutions.
• Excellent communication, organization, and collaboration skills.
• Ability to manage multiple priorities independently and in teams.

Responsibilities

• Develop understanding of Michigan Medicine operations and enterprise applications.
• Gather, document, and validate business and functional requirements with stakeholders.
• Translate requirements into functional specifications for technical teams.
• Support implementation and ongoing enhancements of enterprise applications.
• Provide end-user training and create training materials.
• Assist in testing activities and issue resolution.

Skills

Business analysis

Requirements gathering

Stakeholder collaboration

Process improvement

Problem solving

Education

Bachelor's degree

Tools

ServiceNow

Power Automate

SharePoint

Teams

Microsoft 365

Job description

Who We Are

The University of Michigan Health Information Technology & Services (HITS) Business Applications team is seeking a collaborative and motivated Business Systems Analyst Intermediate to join a team that supports the technology solutions powering one of the nation's leading academic healthcare organizations.

The Business Applications team partners with Michigan Medicine and the University of Michigan Medical School to identify, implement, integrate, and support enterprise applications that advance the mission of providing exceptional patient care, world-class education, and groundbreaking research. Our work sits at the intersection of business and technology, helping departments operate more efficiently and effectively through innovative digital solutions.

Job Summary

As a Business Systems Analyst Intermediate, you will work alongside experienced business systems analysts, project managers, technical professionals, and business stakeholders to support a diverse portfolio of enterprise applications. This role provides an excellent opportunity for an analyst looking to expand their technical and business expertise while contributing to meaningful projects that have a direct impact across the organization.

The successful candidate will help gather and analyze business requirements, support application implementations and enhancements, assist with troubleshooting and support activities, and contribute to continuous improvement efforts. You will receive mentorship from senior team members while progressively building the skills and experience needed to lead increasingly complex initiatives.

This role is ideal for a professional who enjoys problem-solving, collaborating with stakeholders, learning new technologies, and helping deliver solutions that improve the experience of employees, educators, researchers, and healthcare professionals.

Responsibilities

• Develop a strong understanding of Michigan Medicine business operations, administrative processes, and the enterprise applications that support them.
• Partner with business stakeholders, team members, and technical resources to gather, document, and validate business and functional requirements.
• Analyze and document current-state and future-state business processes, workflows, and user needs through interviews, workshops, and collaborative design sessions.
• Assist with the evaluation, configuration, implementation, and ongoing support of enterprise applications and technology solutions.
• Translate business requirements into functional specifications and work with technical teams to support solution development and implementation.
• Participate in application enhancement projects and support efforts to improve business processes and user experiences.
• Adhere to established application health, governance, and quality assurance standards.
• Support testing activities including unit testing, integration testing, and user acceptance testing to help ensure successful solution delivery.
• Assist in identifying, investigating, and resolving application issues while escalating more complex problems as appropriate.
• Create and maintain product documentation, process documentation, training materials, and knowledge resources.
• Provide end-user support and training to promote effective adoption and use of enterprise applications.
• Monitor application performance, identify opportunities for improvement, and recommend enhancements that align with business needs.
• Collaborate effectively with project teams, technical specialists, vendors, and stakeholders to deliver successful project outcomes.
• Contribute to a culture of teamwork, continuous learning, innovation, and service excellence.

Required Qualifications

• Bachelor's Degree or equivalent combination of education and relevant experience.
• 3-5 years of professional experience in business analysis, application support, systems analysis, information technology, or a related field.
• Demonstrated ability to analyze business processes, gather requirements, and support technology solutions.
• Strong communication, organizational, and collaboration skills.
• Ability to manage multiple priorities while working independently and as part of a team.
• Strong analytical and problem-solving abilities with attention to detail.

Desired Qualifications

• Experience supporting business applications throughout implementation, enhancement, and operational support activities.
• Ability to work with stakeholders across multiple business units to gather requirements and support solution development.
• Strong analytical thinking and a desire to continuously improve business processes and technology solutions.
• Familiarity with IT service management concepts, including incident, problem, and change management practices.
• Understanding of application and product lifecycle concepts including requirements management, testing, release planning, and ongoing support.
• Experience or familiarity with modern SaaS platforms such as ServiceNow and Microsoft 365, including SharePoint, Teams, and Power Automate.
• Familiarity with Agile methodologies such as Scrum and Kanban and participation in Agile ceremonies.
• Awareness of user experience (UX) and user-centered design principles.
• Exposure to business process automation and workflow technologies such as Power Automate or ServiceNow.
• Experience working within healthcare, higher education, or other large, complex organizations is preferred.
• Demonstrated willingness to learn new technologies and develop expertise across multiple application platforms.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

This is a full-time day shift position, generally working Monday through Friday. To support the needs of a large and dynamic healthcare environment, flexibility is important. Employees in this role may occasionally be required to work outside normal business hours, including evenings, weekends, holidays, or participation in scheduled on-call rotations to support critical systems and business operations.

Work Locations

This position is offered as a hybrid work opportunity, providing flexibility to balance both remote and on-site work while supporting the needs of the organization. Team members may be required to work on-site for collaboration sessions, stakeholder meetings, training activities, technology implementations, and application support needs. This position may require working during non-business hours and on weekends.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.