Business Systems Analyst - Senior / Intermediate

University of Michigan; Ann Arbor (MI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

The University of Michigan Health Information Technology & Services (HITS) is seeking a Senior/Intermediate Business Systems Analyst to partner with business leaders, manage a diverse portfolio of enterprise applications, and drive technology solutions across Michigan Medicine.

The role offers opportunities to influence technology strategy, lead solution evaluations, and guide products through their lifecycle, leveraging strong analytical and relationship-building skills to improve

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Engineering, Business, or a related field.
• 5+ years of experience as a Business Systems Analyst, Application Analyst, Systems Analyst, or similar.
• Demonstrated experience partnering with business stakeholders to gather requirements and implement solutions.
• Strong analytical, communication, and relationship management skills across technical and non-technical teams.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Understand Michigan Medicine operations, enterprise apps, and how tech enables success.
• Partner with leaders to translate needs into scalable tech solutions.
• Analyze current and future business processes and user needs through workshops and interviews.
• Facilitate discussions to achieve alignment and informed decisions.
• Provide expert-level analysis and troubleshooting for enterprise applications.

Skills

Analytical thinking

Communication

Relationship management

Stakeholder engagement

Multi-tasking

Education

Bachelor's Degree in IT/CS/Engineering/Business

Tools

ServiceNow

Microsoft 365

SharePoint

Power Automate

Job description

Business Systems Analyst - Senior / Intermediate

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Who We Are

The University of Michigan Health Information Technology & Services (HITS) Business Applications team is seeking an experienced and collaborative Business Systems Analyst Senior to join a team dedicated to advancing the mission of one of the nation's premier academic health systems.

At Michigan Medicine, technology plays a vital role in supporting exceptional patient care, groundbreaking research, and world-class medical education. The HITS Business Applications team partners closely with business and clinical stakeholders to identify, implement, integrate, and optimize technology solutions that enable strategic goals and drive operational excellence across the organization.

Job Summary

As a Senior Business Systems Analyst, you will serve as a trusted partner and advisor to business leaders, helping them navigate complex challenges and identify innovative technology solutions that create lasting value. You will collaborate with a talented team of business systems analysts, project managers, technical subject matter experts, business stakeholders, and vendor partners to manage and enhance a diverse portfolio of enterprise applications.

This role offers a unique opportunity to influence technology strategy, lead solution evaluation and implementation efforts, and guide products and services throughout their entire lifecycle. The successful candidate will combine analytical expertise, business acumen, and strong relationship-building skills to deliver solutions that improve organizational effectiveness and support Michigan Medicine's mission.

If you are energized by solving complex business problems, partnering with diverse stakeholders, and leveraging technology to make a meaningful impact, we invite you to join our team.

Responsibilities*

• Develop a deep understanding of Michigan Medicine business operations, enterprise applications, and how technology enables organizational success.
• Partner with business leaders and stakeholders to identify opportunities, understand strategic objectives, and translate business needs into scalable technology solutions.
• Analyze, evaluate, and document current-state and future-state business processes, workflows, and user needs through interviews, workshops, requirements gathering sessions, and collaborative design activities.
• Facilitate discussions with stakeholders, technical teams, vendors, and project teams to achieve alignment, drive consensus, and support informed decision-making.
• Adhere to established application health, governance, and quality assurance standards while translating complex business and technical requirements into detailed functional specifications.
• Provide expert-level analysis and troubleshooting support for enterprise applications, helping resolve issues and maintain high levels of service reliability.
• Support the full product lifecycle through ongoing assessment of application capabilities, emerging technologies, and evolving business needs.
• Identify opportunities to optimize business processes, improve user experiences, and increase organizational efficiency through technology-enabled solutions.
• Champion quality assurance best practices through the planning, design, and execution of unit, integration, and user acceptance testing activities.
• Create and maintain comprehensive product documentation, training materials, and knowledge resources to support successful adoption and long-term sustainability.
• Deliver effective end-user and administrator training to ensure stakeholders are equipped to maximize the value of technology solutions.
• Provide ongoing production support using strong analytical and problem-solving skills to identify root causes, implement corrective actions, and drive continuous improvement.
• Contribute to a culture of collaboration, innovation, and continuous learning by sharing knowledge and best practices across teams.

Physical Requirements

While performing the duties of this position, employees may remain in a stationary position for prolonged periods of time and may travel to customer locations throughout the campus and affiliated facilities. Individuals in this position may work around obstacles and within confined spaces while troubleshooting or supporting technology implementations. Staff may occasionally ascend and descend stairs or ladders and must be able to move or transport equipment weighing up to 50 pounds, with or without reasonable accommodation.

Required Qualifications*

Senior

• Bachelor's Degree in Information Technology, Computer Science, Engineering, Business, or a related field.
• 5+ years of experience as a Business Systems Analyst, Application Analyst, Systems Analyst, Computer Systems Engineer, or a related technology-focused role.
• Demonstrated experience partnering with business stakeholders to gather requirements, analyze business processes, and implement technology solutions.
• Strong analytical, communication, and relationship management skills with the ability to effectively collaborate across technical and non-technical teams.
• Ability to manage multiple priorities and work independently in a fast-paced, complex environment.

Intermediate

• Bachelor's Degree in Information Technology, Computer Science, Engineering, Business, or a related field.
• 2-3 years of experience as a Business Systems Analyst, Application Analyst, Systems Analyst, Computer Systems Engineer, or a related technology-focused role.
• Demonstrated experience partnering with business stakeholders to gather requirements, analyze business processes, and implement technology solutions.
• Strong analytical, communication, and relationship management skills with the ability to effectively collaborate across technical and non-technical teams.
• Ability to manage multiple priorities and work independently in a fast-paced, complex environment.

Desired Qualifications*

• Ability to operate at a senior level across multiple phases of systems analysis, balancing technical considerations with business strategy and organizational goals.
• Proven ability to engage and influence stakeholders across multiple business areas and organizational levels while building consensus and driving successful outcomes.
• Strong analytical thinking and problem-solving capabilities with a passion for continuous improvement.
• Experience developing and presenting comprehensive solutions to complex business and technology challenges while adhering to industry standards and best practices.
• Knowledge of ITIL principles and experience supporting incident, problem, and change management processes.
• Strong understanding of product lifecycle management, including roadmap development, feature prioritization, solution evaluation, release planning, and continuous product improvement.
• Experience working with modern SaaS platforms such as ServiceNow and Microsoft 365, including SharePoint, Teams, and Power Automate.
• Familiarity with Agile methodologies such as Scrum and Kanban, including participation in sprint planning, retrospectives, backlog refinement, and related ceremonies.
• Experience applying user-centered design principles, including requirements discovery, usability testing, wireframing, and user experience optimization.
• Knowledge of business process automation and workflow solutions using platforms such as Power Automate or ServiceNow.
• Experience supporting enterprise applications within healthcare, higher education, or other large, complex organizations is preferred.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Schedule

This is a full-time day shift position, generally working Monday through Friday. To support the needs of a large and dynamic healthcare environment, flexibility is important. Employees in this role may occasionally be required to work outside normal business hours, including evenings, weekends, holidays, or participation in scheduled on-call rotations to support critical systems and business operations.

Work Locations

This position is offered as a hybrid work opportunity, providing flexibility to balance both remote and on-site work while supporting the needs of the organization.

Team members may be required to work on-site for collaboration sessions, stakeholder meetings, training activities, technology implementations, and application support needs. This position may require working during non-business hours and on weekends.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

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Working Title

Business Systems Analyst - Senior / Intermediate