Business Process Strategy & Transformation Consultant

MAP; United States; Hybrid; USD 32,000 - 68,000; Full time

Benefits offered by this job

Travel opportunities

Career growth

Job summary

MAP, part of WPP Enterprise Solutions, seeks a Business Process Consultant in North America (EST preferred) with a track record in business architecture and process design. Work with a global team to transform client processes, drive adoption, and deliver value through new ways of working.

You will map operating models, lead workshops, and develop playbooks while collaborating with technology, data, and marketing teams. Travel across time zones is expected.

Qualifications

• Bachelor’s degree in business administration, marketing, social sciences or related field.
• 5-8 years of experience in Business Architecture, Process Consulting, Organization Design or Change Management.
• Working knowledge of process design, value streams, and operating model design.
• Ability to navigate complex, matrixed environments independently or in a team.
• Excellent communication, writing, storytelling and presentation skills for all levels.
• Ability to build cross-functional relationships and drive stakeholder alignment.
• Willingness to travel across time zones.

Responsibilities

• Conduct interviews with stakeholders to gather information on current ways of working.
• Map and design operating models, capabilities, and marketing processes.
• Define roles, responsibilities, and decision rights frameworks.
• Develop and implement solutions to improve clients’ ways of working.
• Identify improvements and provide recommendations to optimize performance.
• Create operational playbooks, training materials, and change/adoption strategies.
• Facilitate workshops with client stakeholders at cross-functional and executive levels.
• Identify opportunities to apply AI, automation, and data-driven insights.
• Own end-to-end client workstreams including project management and coordination between teams.

Skills

Bachelor's degree

Experience in Business Architecture

Process Consulting

Organization Design

Change Management

Complex matrix environments

Communication & storytelling

Cross-functional relationships

Travel readiness

Education

Bachelor's degree in business/admin/related

Job description

MAP, part of WPP Enterprise Solutions, seeks a Business Process Consultant in North America (EST preferred) with a track record in business architecture and process design. Work with a global team to transform client processes, drive adoption, and deliver value through new ways of working.

You will map operating models, lead workshops, and develop playbooks while collaborating with technology, data, and marketing teams. Travel across time zones is expected.