AI-Driven Business Process Architect

MAP; Austin (TX); Hybrid; USD 120,000 - 180,000; Full time

Job summary

MAP is seeking a seasoned Business Process Consultant to join its North America team. You will drive operating models, process design, value streams, and change management for major brands, shaping client transformations and growth initiatives.

Based in EST with flexible location in Austin or Toronto, you will lead workshops, map capabilities, define roles, and own end-to-end client workstreams in collaboration with technology, data, and marketing operations teams.

Qualifications

• Bachelor's degree in business administration, marketing, social sciences, or similar field.
• 5-8 years of experience in Business Architecture, Process Consulting, Organization Design, Change Management or similar disciplines.
• Working knowledge of business architecture practices such as process design, value streams, and operating model design.
• Experience working in complex, matrixed environments, independently and in teams.
• Excellent communication skills, including research, writing, storytelling, and presentation skills.
• Ability to form and maintain cross-functional relationships and drive stakeholder alignment.
• Willingness to travel and be flexible across time zones.

Responsibilities

• Conduct interviews with stakeholders to understand current ways of working.
• Map and design operating models, capabilities, and marketing processes.
• Define roles, responsibilities, and decision rights frameworks.
• Develop and implement solutions to improve client ways of working.
• Identify improvement areas and provide recommendations to enhance performance and delivery.
• Create operational playbooks, training materials, and adoption strategies.
• Facilitate workshops with client stakeholders to drive understanding and adoption.
• Apply AI, automation, and data-driven insights to modernize processes.
• Own end-to-end client workstreams, including project management and coordination.

Skills

Business Architecture

Process Consulting

Organization Design

Change Management

Stakeholder Management

Education

Bachelor's degree

Job description

MAP is seeking a seasoned Business Process Consultant to join its North America team. You will drive operating models, process design, value streams, and change management for major brands, shaping client transformations and growth initiatives.

Based in EST with flexible location in Austin or Toronto, you will lead workshops, map capabilities, define roles, and own end-to-end client workstreams in collaboration with technology, data, and marketing operations teams.