Business Process Consultant

MAP; United States; Hybrid; USD 32,000 - 68,000; Full time

Benefits offered by this job

Travel opportunities

Career growth

Job summary

MAP, part of WPP Enterprise Solutions, seeks a Business Process Consultant in North America (EST preferred) with a track record in business architecture and process design. Work with a global team to transform client processes, drive adoption, and deliver value through new ways of working.

You will map operating models, lead workshops, and develop playbooks while collaborating with technology, data, and marketing teams. Travel across time zones is expected.

Qualifications

• Bachelor’s degree in business administration, marketing, social sciences or related field.
• 5-8 years of experience in Business Architecture, Process Consulting, Organization Design or Change Management.
• Working knowledge of process design, value streams, and operating model design.
• Ability to navigate complex, matrixed environments independently or in a team.
• Excellent communication, writing, storytelling and presentation skills for all levels.
• Ability to build cross-functional relationships and drive stakeholder alignment.
• Willingness to travel across time zones.

Responsibilities

• Conduct interviews with stakeholders to gather information on current ways of working.
• Map and design operating models, capabilities, and marketing processes.
• Define roles, responsibilities, and decision rights frameworks.
• Develop and implement solutions to improve clients’ ways of working.
• Identify improvements and provide recommendations to optimize performance.
• Create operational playbooks, training materials, and change/adoption strategies.
• Facilitate workshops with client stakeholders at cross-functional and executive levels.
• Identify opportunities to apply AI, automation, and data-driven insights.
• Own end-to-end client workstreams including project management and coordination between teams.

Skills

Bachelor's degree

Experience in Business Architecture

Process Consulting

Organization Design

Change Management

Complex matrix environments

Communication & storytelling

Cross-functional relationships

Travel readiness

Education

Bachelor's degree in business/admin/related

Job description

Who We Are

MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.

About WPP

MAP is part of[WPP](https://urldefense.com/v3/ http:/wpp.com/ ;!!IfJP2Nwhk5Z0yJ43lA!L_cfT4E3gsmmDY1lVQTB6ihlfPeBl9X4sMM2KI6iWZYexC2nCeZ9oxgP9qvgbrqxIBpx82rGb_mWqh5F0zKxq5_dP7Y$), the trusted growth partner for the world’s leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

Would you like to take part in shaping how our global top-tier clients operate, transform, and grow? Are you a curious, business-savvy systems thinker who enjoys connecting disparate moving parts into a unified blueprint — and would you like to pursue a journey toward becoming a next-level consultant within a cutting-edge area of data-enabled brand and business consulting? Then you might be just the Business Process Consultant we’re looking for.

With a growing portfolio of clients that specialises in designing consumer-centric strategies by combining creativity with data to build valuable relationships between consumers and brands, we are seeking a Business Process Consultant to join our team.

What will your day look like?

Asa member of our Business Architecture team, you will work with peersand otherconsultants, driving commercial opportunities and helping us take our service offering to the next level. More specifically, your tasks include:

• Conducting interviews with key stakeholders to gather information about current ways of working

• Mapping and designing organisational operating models, capabilities, and marketing processes

• Defining and describing roles, responsibilities, and decision-rights frameworks

• Developing and implementingsolutionsto supportand improveour clients’ ways of working

• Identifyingareas of improvement and providing recommendations tooptimizeorganizational performance, structure, and delivery effectiveness

• Developing operational playbooks, training materials, and change/adoption strategies that translate new ways of working into clear, compelling narratives for stakeholders at all levels

• Engagingandfacilitatingworkshops withclientstakeholders —includingcross-functionalandexecutiveaudiences— tobuildunderstandingand drive adoption of newprocesses,tools, or templates

• Identifyingopportunities to apply AI, automation, and data-driven insight to modernize client processes and improve operational performance

• Owning end-to-end client workstreams related to ways of working, which includes project management and coordination between teams

Who are you going to work with?

You will join a team of highly skilled consultants withinMAP, part of WPP Enterprise Solutions, becoming part of a dynamic, international environment with plenty ofopportunitiesto develop your personal and professional skills.

Thisroleisbasedin North America (preferablywithinEST time zone)–wehaveofficesinToronto and Austinbut haveflexibilityon location. Your work will depend on close collaboration with the broader team-colleagues and experts across technology, data,marketing operations,creative, and client teams. We are a leader within our field and a transformation partner for some of the most admired brands in the world.

What do you bring to the table?

As a person, you are a positive, sociable team player who enjoys collaborating across teams. You have a strong drive, a self-starter and can-do mentality, and a strategicandanalyticalmindsetthat lets you see thebig picturewhile staying structured anddetail-oriented. You are strong at building relationships, running processes,andtranslating complexity into clear, compelling stories. In addition, you have:

• Abachelor’s degree, preferably in business administration, marketing, social sciences, or a similar field

• 5-8 years of experienceinBusinessArchitecture, ProcessConsulting, Organization Design, ChangeManagementor similardisciplines

• Working knowledge of business architecture practices such asprocess design, value streams, and operating model design

• A demonstrated ability to work in complex, matrixed environments, both independently and as part of a team

• Excellent communication skills, including research, writing, storytelling, and presentation skills, with the ability to simplify complex concepts for stakeholders at all levels

• Ability to form andmaintaincross-functional relationships and drive stakeholder alignment

• A willingness to travel and be flexible, as many of our clients and colleaguesare located inother time zones

A leader in personalized customer experiences

MAP is a world-leading Centre of Excellence that helps large businesses humanize the relationship between the brand and the customer through hyper-personalization at scale, marketing automation, and CRM.

With the brain of a consultancy, the heart of an agency, and the power of technology and data, we work with some of the world’s most admired brands to help them on their transformation journey to becoming truly customer-centric.

#LI-NAMER

The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

$45,000—$95,000 CAD

WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.