Business Process Engineer

Jobtailor; Arizona; On-site; USD 70,000 - 100,000; Full time

Job summary

Columbia is seeking a Process Improvement Specialist to lead cross-functional efforts for moderately complex processes in a financial services environment. You will deconstruct current workflows, document them, and identify root causes to design improved future-state processes.

Responsibilities include capturing RPA opportunities, partnering with business leaders, and delivering change management plans while maintaining regulatory compliance.

Qualifications

• 3 years of experience in process improvement and innovation in a retail, back office, or financial services setting (Required)
• Proficiency with Microsoft Office
• Prior use of Microsoft PowerApp suite of products is preferred
• Advanced Visio skills
• Strong organizational skills
• Pragmatic problem-solving and forward thinking
• Skilled at human performance change management
• Ability to interact professionally with diverse groups, executives, managers, and subject matter experts

Responsibilities

• Facilitate process improvement efforts with cross-functional groups for moderately complex processes
• Deconstruct and document current processes
• Identify root-cause solutions and design improved future-state processes
• Capture robotic process automation opportunities and provide detailed handoff steps to an RPA Developer
• Work with business line leaders to translate desired experiences into tangible processes
• Liaise between business and technical teams
• Adapt process improvement methodology to each situation
• Develop relationships with business lines and key stakeholders to execute projects and sustain transformation practices
• Identify changes needed in backroom support teams and control functions
• Work with various teams to implement changes
• Remove barriers and inefficiencies slowing processes
• Maintain awareness of regulatory and compliance needs
• Facilitate discussions among diverse groups and achieve end-state outcomes
• Create communication and change management plans
• Coach, mentor, or train others and teach coursework as a subject matter expert when requested
• Maintain internal controls and comply with bank regulations and policies
• Keep current with regulatory changes and complete required training
• Foster Columbia corporate culture and support the vision to become “Business Bank of Choice”
• Perform other duties as assigned

Skills

Process Improvement

Change Management

Regulatory Compliance

Effective Communication

Time Management

Organizational Skills

Problem-Solving

Team Collaboration

Root-Cause Analysis

Facilitation Techniques

Tools

Microsoft PowerApp

Visio

Job description

Facilitate process improvement efforts with cross-functional groups for moderately complex processes
Deconstruct and document current processes
Identify root-cause solutions and design improved future-state processes
Capture robotic process automation opportunities and provide detailed handoff steps to an RPA Developer
Work with business line leaders to translate desired experiences into tangible processes
Liaise between business and technical teams
Adapt process improvement methodology to each situation
Develop relationships with business lines and key stakeholders to execute projects and sustain transformation practices
Identify changes needed in backroom support teams and control functions
Work with various teams to implement changes
Remove barriers and inefficiencies slowing processes
Maintain awareness of regulatory and compliance needs
Facilitate discussions among diverse groups and achieve end-state outcomes
Create communication and change management plans
Coach, mentor, or train others and teach coursework as a subject matter expert when requested
Maintain internal controls and comply with bank regulations and policies
Keep current with regulatory changes and complete required training
Foster Columbia corporate culture and support the vision to become “Business Bank of Choice”
Perform other duties as assigned

Requirements

• 3 years of experience in process improvement and innovation in a retail, back office, or financial services setting (Required)
• Effective utilization of a diverse set of facilitation techniques
• Ability to manage multiple mid-sized projects simultaneously
• Ability to communicate effectively with both business and technical resources
• Strong time management and prioritization skills
• Proficiency with Microsoft Office
• Prior use of Microsoft PowerApp suite of products is preferred
• Advanced Visio skills
• Strong organizational skills
• Pragmatic problem-solving and forward thinking
• Skilled at human performance change management
• Effective verbal and written communication skills
• Ability to interact professionally with diverse groups, executives, managers, and subject matter experts
• Ability to drive strategic thinking and continuous improvement in non-operational and operational areas, including directing cross-functional teams
• Ability to create and deliver projects on time and within budgetary limits
• Ability to sit at a computer monitor for extended periods
• Ability to perform repetitive finger, hand, and arm movements
• Ability to lift up to 15 pounds
• Ability to discern information and formulate appropriate action
• Ability to reach, squat, bend, and manually manipulate standard office equipment
• Compliance with applicable bank regulations, policies, procedures, and required training

Core Competencies

Demonstrates expertise in process improvement and innovation within financial services, utilizing facilitation techniques and change management strategies to enhance operational efficiency. Capable of managing multiple projects while ensuring compliance with regulatory standards and fostering collaboration among diverse teams.

Highest-signal resume keywords

• Process Improvement
• Change Management
• Microsoft Office Proficiency
• Advanced Visio Skills
• Regulatory Compliance

ATS Optimization Keywords

Hard Skills

• Process Documentation
• Root-Cause Analysis
• Robotic Process Automation
• Project Management
• Facilitation Techniques

Soft Skills

• Effective Communication
• Time Management
• Organizational Skills
• Problem-Solving
• Team Collaboration

Industry Keywords

• Financial Services
• Compliance
• Back Office
• Retail
• Transformation Practices

Tools & Technologies

• Microsoft PowerApp
• Visio