Associate, Process Associate

Jobtailor; New York (NY); On-site; USD 85,000 - 125,000; Full time

Job summary

Jobtailor in New York, NY seeks a Results-driven Process Improvement professional to document, monitor, and enhance production processes across the organization. You will contribute to quality controls, capacity planning, and strategic improvements while coordinating with multiple departments.

The role emphasizes strong analytical skills, effective communication, and hands-on leadership in continuous improvement initiatives to optimize efficiency and customer experience.

Qualifications

• Bachelor's degree in business-related field or 3+ years production processing experience with demonstrated process improvement results.
• Experience maintaining process documentation and ensuring version control.
• Ability to monitor process performance metrics and identify improvement opportunities.
• Strong analytical skills for root cause analysis and problem-solving.

Responsibilities

• Document and maintain processes, procedures, and workflow diagrams within a central repository.
• Develop, test, and implement quality controls and process controls.
• Coordinate process updates and improvements and monitor performance metrics.
• Lead tactical continuous improvement initiatives based on frontline operational knowledge.
• Identify, prioritize, and implement process enhancements improving efficiency and experiences for employees and customers.
• Facilitate Problem Solving sessions and monitor problem tracker updates.
• Develop and maintain system/application expertise to support operations and training.

Skills

Analytical skills

Written communication

Verbal communication

Cross-functional facilitation

Relationship building

Education

Bachelor's degree in business-related field

Tools

Process Mapping Tools

Workflow Documentation Software

Job description

• Document and maintain processes, procedures, and workflow diagrams within a central repository
• Assist in developing, testing, and implementing quality controls and process controls
• Develop, maintain, and monitor performance metrics
• Coordinate process updates and improvements
• Ensure control documentation aligns with processes and procedures
• Provide input for capacity planning and skills matrix planning; lead quarterly employee updates
• Lead tactical continuous improvement initiatives based on frontline operational knowledge
• Identify, prioritize, and implement process enhancements improving efficiency and employee and customer experiences
• Partner with the Business Process Analyst on enterprise-level strategic initiatives
• Facilitate Problem Solving sessions and monitor Problem tracker updates
• Maintain active proficiency in electronic payment processing
• Process incoming and/or outgoing wire, ACH, or billpay transactions
• Process returns, recalls, and disputes as applicable
• Research and resolve incoming calls and email questions regarding policies and procedures while maintaining service levels
• Contribute to audit responses, compliance testing and remediation planning, RSA's, AT 501, TPRM updates, statistical reporting reviews, and business continuity planning
• Develop and maintain system/application expertise to support operations, development, training, and customer relations
• Investigate non-critical production issues and assist with problem resolution
• Perform or coordinate staff training for new systems or enhancements
• Establish working relationships with CTS, FNIT, Product, Audit, FNO Risk and Compliance, Financial Crimes, and other organizational partners

Requirements

• Bachelor's degree in business-related field or 3+ years 3-5 years of production processing experience with demonstrated process improvement results
• Experience maintaining process documentation and ensuring version control
• Ability to monitor process performance metrics and identify improvement opportunities
• Strong analytical skills for root cause analysis and problem-solving
• Excellent written and verbal communication skills for training staff and coordinating with stakeholders
• Ability to facilitate cross-functional meetings and process improvement sessions
• Proven track record of building professional working relationships across departments
• Demonstrated ability to escape issues appropriately and follow escalation protocols
• Experience with process mapping tools and workflow documentation
• General knowledge of banking regulations and compliance requirements
• Project management experience with ability to manage multiple competing priorities
• Strong attention to detail for maintaining accurate controls documentation alignment

Core Competencies

Demonstrates expertise in process documentation, performance metrics monitoring, and continuous improvement initiatives. Proficient in facilitating cross-functional collaboration and maintaining compliance with banking regulations.

Highest-signal resume keywords

• Process Documentation
• Performance Metrics Monitoring
• Root Cause Analysis
• Process Mapping Tools
• Project Management

Hard Skills

• Process Improvement
• Quality Control Implementation
• Capacity Planning
• Statistical Reporting
• Workflow Documentation
• Electronic Payment Processing
• Problem Resolution
• Training Coordination
• Audit Compliance
• Control Documentation

Soft Skills

• Analytical Skills
• Written Communication
• Verbal Communication
• Relationship Building
• Facilitation Skills

Industry Keywords

• Banking Regulations
• Compliance Requirements
• Continuous Improvement
• Business Continuity Planning
• Production Processing

Tools & Technologies

• Process Mapping Tools
• Workflow Documentation Software