Business Analysis Advisor – Retail Bank Operations

Jobtailor; Alabama; On-site; USD 70,000 - 110,000; Full time

Job summary

PNC is seeking a skilled Business Analyst to research, collect, and interpret business requirements, and to design complex processes with strong reporting capabilities. You will consult with clients, technology teams, and senior stakeholders to define designs and traceability frameworks, while mentoring associates and governing policy documentation.

The role emphasizes project management, QA, and successful deployments, with hands-on experience in data analytics, reporting, and access governance

Qualifications

• University/college degree typically required, with a Bachelor’s education listed.
• 3+ years of relevant/direct industry experience.
• Comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
• Knowledge of business needs and business processes.
• Data analytics and management reporting skills.
• Business process modeling and requirements analysis.
• Project management and process management.
• Analytical thinking, consulting, problem solving, and effectiveness measurement.
• Software product business knowledge.
• No required certifications
• No required licenses
• Must work in an office environment.
• PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Responsibilities

• Research, discover, collect, and interpret business requirements
• Develop and review complex processes, procedures, workflow analytics, and reporting
• Consult with clients, technology teams, senior stakeholders, business experts, and business stakeholders on business designs and requirements
• Recommend frameworks, methodologies, and processes for business requirements traceability
• Mentor, lead, and coach associates to support knowledge transfer
• Oversee policy and procedure documentation
• Lead business analysis project management processes through planning, quality assurance, and effectiveness assessment
• Direct successful project deployments
• Drive development, analysis, and distribution of complex reporting
• Support CTR audits and Archer control testing
• Manage OIM disconnected remediation, access reports, access governance, and system access provisioning
• Develop and maintain operational announcements, procedures, release communications, QRGs, job aids, knowledge-base articles, and teller scripts
• Create simulation storyboards and screenshots and coordinate training updates
• Execute release, validation, User Acceptance Testing, defect tracking, and bug resolution activities
• Participate in project meetings, working sessions, operational meetings, and team discussions
• Provide Bridgeline, operational, system, transaction-processing, branch setup, and training support
• Manage Wiki, EDGE procedure, SharePoint, training, presentation, and communication content
• Produce identification totals and teller issue-log reporting
• Convert text-based files into Excel reports and analyze operational data

Skills

Business Requirements Interpretation

Workflow Analytics

Reporting Development

User Acceptance Testing

Defect Tracking

Access Governance

Operational Data Analysis

Process Management

Quality Assurance

Effectiveness Assessment

Education

Bachelor's degree

Tools

Bridgeline

SharePoint

Excel

Wiki

EDGE Procedure

Job description

• Research, discover, collect, and interpret business requirements
• Develop and review complex processes, procedures, workflow analytics, and reporting
• Consult with clients, technology teams, senior stakeholders, business experts, and business stakeholders on business designs and requirements
• Recommend frameworks, methodologies, and processes for business requirements traceability
• Mentor, lead, and coach associates to support knowledge transfer
• Oversee policy and procedure documentation
• Lead business analysis project management processes through planning, quality assurance, and effectiveness assessment
• Direct successful project deployments
• Drive development, analysis, and distribution of complex reporting
• Support CTR audits and Archer control testing
• Manage OIM disconnected remediation, access reports, access governance, and system access provisioning
• Develop and maintain operational announcements, procedures, release communications, QRGs, job aids, knowledge-base articles, and teller scripts
• Create simulation storyboards and screenshots and coordinate training updates
• Execute release, validation, User Acceptance Testing, defect tracking, and bug resolution activities
• Participate in project meetings, working sessions, operational meetings, and team discussions
• Provide Bridgeline, operational, system, transaction-processing, branch setup, and training support
• Manage Wiki, EDGE procedure, SharePoint, training, presentation, and communication content
• Produce identification totals and teller issue-log reporting
• Convert text-based files into Excel reports and analyze operational data

Requirements

• University/college degree typically required, with a Bachelors education listed
• 3+ years of relevant/direct industry experience
• Comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree
• Knowledge of business needs and business processes
• Data analytics and management reporting skills
• Business process modeling and requirements analysis
• Project management and process management
• Analytical thinking, consulting, problem solving, and effectiveness measurement
• Software product business knowledge
• No required certifications
• No required licenses
• No required or preferred language assessments
• Must work in an office environment
• PNC will not provide employment visa sponsorship or participate in STEM OPT for this position

Core Competencies

Demonstrates expertise in business process modeling, requirements analysis, and project management, with a strong focus on data analytics and reporting. Capable of mentoring teams and leading successful project deployments while ensuring effective communication and documentation.

Highest-signal resume keywords

• Business Process Modeling
• Data Analytics
• Project Management
• Requirements Analysis
• Consulting

ATS Optimization Keywords

Hard Skills

• Business Requirements Interpretation
• Workflow Analytics
• Reporting Development
• User Acceptance Testing
• Defect Tracking
• Access Governance
• Operational Data Analysis
• Process Management
• Quality Assurance
• Effectiveness Assessment

Soft Skills

• Analytical Thinking
• Problem Solving
• Consulting
• Mentoring
• Communication

Industry Keywords

• Business Processes
• Operational Announcements
• Training Support
• Policy Documentation
• CTR Audits

Tools & Technologies

• Bridgeline
• SharePoint
• Excel
• Wiki
• EDGE Procedure