Manager II, Business Process Optimization

Jobtailor

Town of Florida (NY)

On-site

USD 140,000 - 190,000

Full time

5 days ago

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Job summary

Jobtailor in the United States is seeking a Senior Leader to translate strategic BPO goals into operational plans, overseeing multiple teams of analysts, and guiding enterprise-wide process improvements within banking and financial services.

You will lead cross-functional projects, develop ROI models, monitor KPIs, ensure regulatory compliance, and mentor future leaders while aligning initiatives with enterprise goals.

Qualifications

7+ years of experience in a process optimization function or related experience with demonstrated success in managing enterprise/functional area efficiencies.
3+ years of management experience
Broad knowledge of applicable federal and state laws, rules and regulations
Broad knowledge of banking/financial industry trends, products and services
Advanced experience in business case development and ROI modeling
Proficiency in applying Lean Six Sigma and other methodologies to drive measurable outcomes

Responsibilities

Translate strategic BPO goals into operational plans and team priorities
Manage multiple teams or specialized units of analysts executing process improvement initiatives
Manage cross-functional optimization projects, ensuring alignment with business objectives and timelines
Establish value assessment criteria and ensure consistent application across multiple teams or functions
Develop business cases and ROI models for process investments
Identify and resolve complex operational challenges using data-driven insights
Establish and monitor KPIs to evaluate process performance and improvement impact
Guide implementation of automation and process redesign efforts
Ensure compliance with internal policies and external regulations
Collaborate with senior leaders to align initiatives with enterprise goals
Mentor team leads and prepare successors for leadership roles
Contribute to short-term strategic planning and resource allocation
Champion process improvement adoption across the organization
Evaluate and implement industry best practices to enhance operational efficiency and member experience
May perform other duties as assigned

Skills

Process Optimization

Lean Six Sigma

ROI Modeling

KPI Monitoring

Team Leadership

Education

Bachelor's degree in related field

Job description

Translate strategic BPO goals into operational plans and team priorities
Manage multiple teams or specialized units of analysts executing process improvement initiatives
Manage cross-functional optimization projects, ensuring alignment with business objectives and timelines
Establish value assessment criteria and ensure consistent application across multiple teams or functions
Develop business cases and ROI models for process investments
Identify and resolve complex operational challenges using data-driven insights
Establish and monitor KPIs to evaluate process performance and improvement impact
Guide implementation of automation and process redesign efforts
Ensure compliance with internal policies and external regulations
Collaborate with senior leaders to align initiatives with enterprise goals
Mentor team leads and prepare successors for leadership roles
Contribute to short-term strategic planning and resource allocation
Champion process improvement adoption across the organization
Evaluate and implement industry best practices to enhance operational efficiency and member experience
May perform other duties as assigned

Requirements

7+ years of experience in a process optimization function or related experience with demonstrated success in managing enterprise/functional area efficiencies
3+ years of management experience
Broad knowledge of applicable federal and state laws, rules and regulations
Broad knowledge of banking/financial industry trends, products and services
Strong ability to translate strategic goals into operational process improvement plans
Significant progressively responsible experience leading and managing business optimization teams, preferably in a large financial institution, including operational and regulatory controls
Advanced experience in business case development and ROI modeling
Ability to evaluate and redesign processes to improve efficiency, reduce risk, and enhance service
Proficiency in applying Lean Six Sigma and other methodologies to drive measurable outcomes
Skill in managing multiple teams and ensuring alignment with enterprise priorities
Broad understanding of how process optimization impacts financial performance and compliance
Ability to resolve high-impact operational challenges using data-driven insights
Effective communication skills for presenting findings and influencing senior stakeholders
Commitment to developing leadership capabilities within the team through coaching and mentoring
Proven ability to manage large-scale projects and allocate resources effectively
Bachelor’s degree in related field or equivalent combination of training, education and experience
Must be authorized to work in the United States without the need for current or future sponsorship

Core Competencies

Demonstrates expertise in process optimization, including the development of business cases and ROI models, while effectively managing teams to align operational plans with strategic goals. Proficient in applying Lean Six Sigma methodologies to enhance efficiency and ensure compliance within the banking and financial industry.

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