Business Process Analyst

Priority Dispatch Corp.; Arlington (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Intelligence and Security Associates (ISA) seeks a seasoned Business Process Analyst to optimize organizational workflows, map processes, and lead change initiatives across teams. You will collect data, develop detailed plans, and train staff to adopt new systems while driving efficiency and cost reduction in a federally-focused environment.

The role emphasizes collaboration, documentation, and process automation opportunities, with a strong emphasis on meeting government standards and improving

Qualifications

• 8+ years of experience in business process analysis.
• Bachelor’s degree in business administration, management, engineering, or a related field.
• Lean Six Sigma Green Belt or higher certification.

Responsibilities

• Analyzes existing processes to pinpoint areas for improvement.
• Gathers and analyzes data to understand current processes and identify areas for improvement.
• Creates visual representations of processes to facilitate understanding and analysis.
• Proposes and implements solutions to streamline processes, reduce costs, and improve efficiency.
• Works with cross-functional teams to implement changes and ensure adoption.
• Identifies opportunities to automate tasks and processes.
• Keeps process documentation up-to-date.
• Provides training and support to employees on new processes and procedures.
• Communicates process changes to relevant stakeholders.

Skills

Analytical thinking

Problem-solving

Communication skills

Cross-functional collaboration

Documentation

Training and support

Education

Bachelor's degree in business administration, management, engineering, or related field

Tools

Process mapping tools

Data analysis tools

Data visualization tools

Job description

Company Overview:The Intelligence and Security Associates (ISA) is a Virginia-based SBA certified Service-Disabled Veteran-Owned Small Business. ISA is a proud V3-certified employer, with one in two ISA employees having served in the U.S. military. Additionally, ISA holds a General Services Administration (GSA) Multiple Award Schedule (MAS) contract, and One Acquisition Solution for Integrated Services + (OASIS+) Total Small Business Pool Contract Vehicle.Originally founded as an education and training company, ISA continues a 20-plus-year tradition of providing value creation for our clients, delivering unique solutions tailored to their specific challenges across a broad range of national security issues and competencies.Our highly qualified subject matter professionals, data and technical experts, and our seasoned senior leaders specialize in national security and intelligence delivery services for the Department of War (DoW), the Intelligence Community (IC), and other federal and commercial entities. Our extensive Program of Work includes broad areas of Mission Engineering & Systems Integration, Strategic Advantage & Warfighter Support, and Operational Enablers to federal government and commercial entities across the defense and national security sectors.Job Description:Researches and analyzes core business processes to identify gaps and recommends improvement areas for the organization's performance and efficiency. Oversees change management and collection of requirements for project initiatives, utilizing a knowledge and understanding of process mapping, data collection, data analysis, procedure writing, and documentation. Develops and manages detailed project plans and revises the plans to meet changing needs and requirements.Work Model:Our people-first culture prioritizes the benefits of flexibility and collaboration. Consistent with government and industry standards that support a more fulsome return to in-office culture, ISA supports our clients and provides a working environment that promotes professional development opportunities through peer engagement and face-to-face mentoring. The ability to meet across teams at the office and cross-pollinate information is critical to our success.Responsibilities:A Business Process Analyst analyzes and optimizes organizational processes. They document workflows, identify inefficiencies, and propose improvements. They develop process maps, conduct audits, and ensure compliance. They train staff, implement new systems, and monitor performance. They collaborate with departments, gather requirements, and facilitate change. Their focus is on streamlining operations, reducing costs, and enhancing productivity through effective process management. They ensure processes align with business goals and contribute to overall organizational efficiency.Duties:Analyzes existing processes to pinpoint areas where improvements can be made.Gathers and analyzes data to understand current processes and identify areas for improvement.Creates visual representations of processes to facilitate understanding and analysis.Proposes and implements solutions to streamline processes, reduce costs, and improve efficiency.Works with cross-functional teams to implement changes and ensure successful adoption of new processes.Identifies opportunities to automate tasks and processes to improve efficiency.Keeps process documentation up-to-date, ensuring it is accurate and accessible.Provides training and support to employees on new processes and procedures.Works closely with stakeholders to understand their needs and ensures process improvements align with business objectives.Effectively communicates process changes and improvements to relevant stakeholders.Other Duties:Duties, responsibilities, and activities can change at any time based on position requirements. These changes will be communicated by your supervisor.Supervisor Responsibilities:None.Clearance Required:As a condition of employment, candidates must be able to obtain and maintain a favorably adjudicated Public Trust determination or Tier-1 equivalent, consistent with requirements set forth in U.S. law, federal regulation, and executive order. Applicants must be able to submit documentation establishing U.S. Person status upon hiring. All ISA employees are required to uphold and maintain the trustworthiness and suitability requirements of the U.S. federal government.Experience Required:8+ year’s experience in Business Process AnalysisStrong analytical and problem-solving abilities.Proficiency in process mapping and data analysis tools.Excellent communication skills to effectively collaborate with stakeholders and present findings.Experience in project management and change management.Experience with change management methodologies.Familiarity with data analytics and visualization tools.Strong organizational skills.A solid understanding of business operations and strategies is essential for identifying areas for improvement.Education:Bachelor’s degree in business administration, management, engineering, or a related field (Required).Certification:Lean Six Sigma Green Belt or higher