Technical Writer

Priority Dispatch Corp.; Arlington (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Intelligence and Security Associates (ISA) in Virginia seeks a Technical Writer to craft and revise manuals, guides, and reports. You will translate complex products and processes for technical and non-technical audiences, collaborating with engineers and SMEs to determine the best documentation format.

Applicants should have 7+ years in technical writing, strong editing skills, and proficiency with MS Office and Adobe Acrobat.

Qualifications

• At least 7+ years writing and editing technical documentation.
• Ability to translate complex information for general audiences.
• Experience gathering input from subject matter experts and stakeholders.
• Proficiency with Microsoft Office and Adobe Acrobat; familiarity with diagrams.

Responsibilities

• Writes and edits technical documents including manuals, guides, and reports.
• Collaborates with engineers, program managers, and SMEs to collect information.
• Determines publication formats to best serve project needs.
• Creates diagrams and visuals to aid reader understanding.
• Manages multiple documentation projects and meets deadlines.

Skills

Technical writing

Editing

Plain-language writing

Diagrams & visuals

MS Office & Acrobat

Version control

DoD/IC experience

Project management

Attention to detail

Education

Bachelor's in English/Communications

Master's degree preferred

Tools

Microsoft Office

Adobe Acrobat

Job description

Company Overview:The Intelligence and Security Associates (ISA) is a Virginia-based SBA certified Service-Disabled Veteran-Owned Small Business. ISA is a proud V3-certified employer, with one in two ISA employees having served in the U.S. military. Additionally, ISA holds a General Services Administration (GSA) Multiple Award Schedule (MAS) contract, and One Acquisition Solution for Integrated Services + (OASIS+) Total Small Business Pool Contract Vehicle.Originally founded as an education and training company, ISA continues a 20-plus-year tradition of providing value creation for our clients, delivering unique solutions tailored to their specific challenges across a broad range of national security issues and competencies.Our highly qualified subject matter professionals, data and technical experts, and our seasoned senior leaders specialize in national security and intelligence delivery services for the Department of War (DoW), the Intelligence Community (IC), and other federal and commercial entities. Our extensive Program of Work includes broad areas of Mission Engineering & Systems Integration, Strategic Advantage & Warfighter Support, and Operational Enablers to federal government and commercial entities across the defense and national security sectors.Job Description:Create and revise technical documents such as manuals, reports, brochures, or articles. The position research products, services, technology or concepts to be documented and easily understood by a broad audience.Work Model:Our people first culture prioritizes the benefits of flexibility and collaboration. Consistent with government and industry standards that support a more fulsome return to in-office culture, ISA supports our clients and provides a working environment that promotes professional development opportunities through peer engagement and face-to-face mentoring. The ability to meet across teams at the office and cross-pollinate information is critical to our success.Responsibilities:A Technical Writer researches, develops, and maintains clear, accurate technical documentation manuals, guides, and reports that translates complex products, systems, and processes for technical and non-technical audiences. They work with engineers, program managers, and subject matter experts to gather information and determine the right format for each audience. Their focus is producing polished, well-organized documentation that meets program requirements and supports user understanding.Duties:Writes and edits technical documents including reference manuals and product manuals.Writes and edits procedural documentation such as user guides and manuals.Determines the type of publication that will best serve the project requirements.Meets with engineers, programmers, and project managers to learn about specific products or processes.Research product samples to fully understand product.Assesses the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding.Plans writing processes and sets timelines and deadlines.Creates or works with graphic designers to create diagrams, charts, and other visual aids to assist readers in understanding a product or process.Gathers feedback from customers, designers, and manufacturers to improve technical documents.Performs other related duties as assigned.Other Duties:Duties, responsibilities, and activities can change at any time based on position requirements. These changes will be communicated by your supervisor.Supervisor Responsibilities:None.Clearance Required:As a condition of employment, candidates must be able to obtain and maintain a favorably adjudicated Public Trust determination or Tier-1 equivalent, consistent with requirements set forth in U.S. law, federal regulation, and executive order. Applicants must be able to submit documentation establishing U.S. Person status upon hiring. All ISA employees are required to uphold and maintain the trustworthiness and suitability requirements of the U.S. federal government.Experience Required:Experience should include but is not limited to working knowledge of:7+ years writing and editing technical documentationExperience translating complex information for general audiencesSkilled at gathering input from subject matter expertsProficient with Microsoft Office and Adobe AcrobatExperience creating or coordinating diagrams and visual aidsComfortable managing multiple documentation projects simultaneouslyStrong understanding of document formatting and style standardsExperience incorporating stakeholder feedback into revisionsFamiliarity with version control and document tracking processesPrior experience supporting DoD or IC programs preferredBachelor's degree in English, Communications, or related fieldAbility to meet deadlines in fast-paced environmentsStrong attention to detail and technical accuracyExperience writing for both technical and non-technical readersEducation:Bachelor’s degree in business administration, project management, or any other related field (Required). A master’s degree in a related field is preferred.For senior levels, certification (e.g., PMP) and relevant experience in a managerial position is an added advantage.Certification:None required.