Business Systems Analyst

Priority Dispatch Corp.; Arlington (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Intelligence and Security Associates (ISA) seeks an IT Specialist / Business Systems Analyst to optimize enterprise IT systems within government and defense programs. The role bridges stakeholders and technical execution teams, documenting requirements, testing integrations, and ensuring security baselines.

The ideal candidate translates complex business needs into technical specs, supports ITSM workflows, and maintains SOPs and training materials for enterprise tools and cloud environments.

Qualifications

• Translate business requirements into technical specs for IT systems.
• Experience with IT service management frameworks and ticketing systems.
• Knowledge of cloud environments (Azure/AWS) and enterprise apps.

Responsibilities

• Elkicits, analyzes, and documents requirements from stakeholders.
• Configure, test, and support enterprise software tools (Office 365, SharePoint, Jira, ServiceNow).
• Develop SOPs, user guides, and training materials for IT systems.
• Collaborate with cybersecurity to align with NIST/CMMC baselines.
• Support UAT, system testing, and integration efforts within Agile ITIL frameworks.
• Monitor system performance and troubleshoot tier-2/3 issues.
• Produce system diagrams and swimlane workflows for projects.

Skills

Analytical thinking

Communication skills

Agile/Scrum familiarity

Problem-solving

Education

Bachelor's degree in Information Technology / CS / MIS / Systems Engineering

Tools

Jira

ServiceNow

Azure

AWS

Microsoft 365

SharePoint

Dataverse

SQL

Job description

Company Overview:The Intelligence and Security Associates (ISA) is a Virginia-based SBA certified Service-Disabled Veteran-Owned Small Business. ISA is a proud V3-certified employer, with one in two ISA employees having served in the U.S. military. Additionally, ISA holds a General Services Administration (GSA) Multiple Award Schedule (MAS) contract, and One Acquisition Solution for Integrated Services + (OASIS+) Total Small Business Pool Contract Vehicle.Originally founded as an education and training company, ISA continues a 20-plus-year tradition of providing value creation for our clients, delivering unique solutions tailored to their specific challenges across a broad range of national security issues and competencies.Our highly qualified subject matter professionals, data and technical experts, and our seasoned senior leaders specialize in national security and intelligence delivery services for the Department of War (DoW), the Intelligence Community (IC), and other federal and commercial entities. Our extensive Program of Work includes broad areas of Mission Engineering & Systems Integration, Strategic Advantage & Warfighter Support, and Operational Enablers to federal government and commercial entities across the defense and national security sectors.Job Description:The IT Specialist / Business Systems Analyst is a versatile hybrid technical and analytical role responsible for evaluating, optimizing, and supporting enterprise IT systems, business applications, and operational workflows. Operating within federal defense and national security programs, this professional bridges the gap between mission stakeholders and technical IT execution teams. The incumbent translates complex business requirements into technical system specifications, oversees IT service management (ITSM) workflows, supports system integration and administration tasks, and ensures enterprise applications comply with federal operational and security standards.Work Model:Our people-first culture prioritizes the benefits of flexibility and collaboration. Consistent with government and industry standards that support a more fulsome return to in-office culture, ISA supports our clients and provides a working environment that promotes professional development opportunities through peer engagement and face-to-face mentoring. The ability to meet across teams at the office and cross-pollinate information is critical to our success.Responsibilities:The IT Specialist / Business Systems Analyst provides end-to-end technical support, systems analysis, and workflow optimization across ISA’s program portfolio. They are responsible for evaluating software and hardware solutions, mapping business processes to IT infrastructure, and troubleshooting tier-2/tier-3 system issues. Working closely with Project Managers, Systems Engineers, Cybersecurity leads, and client stakeholders, the incumbent authors user stories, supports system testing and integration, maintains standard operating procedures (SOPs), and monitors system performance baselines to ensure high availability and seamless mission support.Duties:Elicits, analyzes, and documents technical, functional, and operational requirements from end-users, government leads, and technical teams.Evaluates enterprise IT systems, cloud environments, software tools, and infrastructure to identify operational bottlenecks and integration opportunities.Configures, tests, and supports business applications, database interfaces, and enterprise software tools (e.g., Microsoft 365, SharePoint, Azure/AWS services, Jira, Service Now).Develops business process flowcharts, data flow diagrams, system architecture diagrams, and swimlane workflows.Administers IT service delivery workflows, user access controls, asset tracking, and tier-2/3 technical support escalations.Designs and executes system test scripts, integration test plans, and User Acceptance Testing (UAT) scenarios to validate technical implementations.Authors standard operating procedures (SOPs), system user guides, technical documentation, and training materials for enterprise systems.Collaborates with cybersecurity personnel to ensure IT systems comply with federal security baselines (NIST SP 800-53, NIST SP 800-171, CMMC).Monitors IT system metrics, network/application uptime, database integrity, and operational logs to proactively resolve technical issues.Facilitates technical briefings, vendor reviews, and sprint reviews within Agile/Scrum or ITIL service frameworks.Reinforces ISA’s corporate culture and mission-focused delivery approach.Other Duties:Duties, responsibilities, and activities can change at any time based on position requirements. These changes will be communicated by your supervisor.Supervisor Responsibilities:None. This is an individual contributor role reporting to a Technical Director, IT Manager, or designated Program Lead.Clearance Required:As a condition of employment, candidates must be able to obtain and maintain a favorably adjudicated Public Trust determination or Tier-1 equivalent, consistent with requirements set forth in U.S. law, federal regulation, and executive order. Applicants must be able to submit documentation establishing U.S. Person status upon hiring. All ISA employees are required to uphold and maintain the trustworthiness and suitability requirements of the U.S. federal government.Experience Required:6+ years of direct experience in IT systems administration, business systems analysis, or technical application support within a federal government or defense contracting environment.Demonstrated experience eliciting business requirements and translating them into technical system specifications, data models, and workflow diagrams.Practical working knowledge of IT service management (ITSM) frameworks, ticketing systems, and enterprise cloud/hybrid environments (Microsoft Azure, AWS, M365/GCC-High).Hands-on experience with systems testing, User Acceptance Testing (UAT), bug tracking, and release management using tools like Jira, Azure DevOps, or ServiceNow.Basic knowledge of federal cybersecurity controls (NIST, CMMC) and database fundamentals (SQL, Dataverse, or relational databases).Strong analytical, technical troubleshooting, and problem-solving skills with meticulous attention to detail.Excellent written and verbal communication skills for interfacing with both technical staff and executive stakeholders.Education:Bachelor’s degree in Information Technology, Computer Science, Management Information Systems (MIS), Systems Engineering, or a related quantitative field required.Certification:CompTIA Security+ CE, Network+, ITIL Foundation/Practitioner, Agile/Scrum credentials (e.g., CSM, CSPO), or Microsoft Certified: Power Platform / Azure Associate designations are preferred.