Business Operations Specialist

WCL Group; Plano (TX); On-site; USD 49,000 - 69,000; Full time

Job summary

WCL Group in Plano, TX is seeking a Business Operations Specialist to maintain vendor relationships and act as a business analyst on non-IT projects. You will manage project goals, deadlines, metrics and budgets, coordinating with sales, supply chain, logistics and customer service to ensure accurate orders and timely fulfillment.

This role requires a bachelor's degree in a related field and 3–5 years of order management experience, with SAP/EDI proficiency and strong MS Office skills.

Qualifications

• Bachelor's degree in a related business field.
• 3–5 years of experience in order management or a related field.
• Proficiency in SAP and EDI for order processing.
• Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong written and verbal communication with data accuracy.

Responsibilities

• Ensure orders are received and submitted in ERP via EDI, SPACE, or manual methods.
• Manage account portfolio, revise POs, track delivery dates, adjust prices.
• Process sales returns and maintain data integrity.
• Review price adjustment chargebacks with finance and Sales.
• Identify and resolve order discrepancies and respond to inquiries promptly.
• Collaborate with sales, supply chain, logistics, and customer service to ensure timely fulfillment.
• Generate reports on open, shipped, and aged orders.
• Establish and document business processes and project structures.

Skills

SAP

EDI

MS Excel

MS Word

Multitask

Education

Bachelor's degree in a related business field

Tools

Supply Pro

KOVA

Job description

CLIENT HIGHLIGHTThe client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well-known brands in the world.LOCATIONPlano, TX 75023COMPENSATION$42.75 per hourSCHEDULEOn-siteMonday-Friday (40 hrs per week)CONTRACT TERM12-month contract with high likelihood of extension/conversion to full-time employeePOSITION OVERVIEW – Business Operations SpecialistThe main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business operations specialist usually reports to a project manager or director.RESPONSIBILITIES• Ensure orders are successfully received and submitted in NERP via EDI, SPACE, or manual methods, adhering to clients’ policies and agreements.• Manage account portfolio, handle purchase order revisions, track delivery dates, verify and adjust PO prices, and process sales returns in alignment with company policies.• Update, and maintain customer and order data, ensuring data integrity and accuracy.• Review and validation price adjustment chargeback claims with finance and Sales.• Point of contact to help Identify and resolve discrepancies or issues related to orders, including addressing customer inquiries and concerns promptly and effectively.• Work closely with sales, supply chain, logistics, and customer service teams to ensure timely and efficient order fulfillment.• Generate reports on open orders, price discrepancies, shipped orders, and aged orders.• Assist the team on various projects as needed.• Establish and maintain communication services across business units or from the project team to the organization.• Maintain the storage and retrieval of all project communications data and business metrics.• Review contracts, cost proposals and contract supplements.• Establish and document business processes.• Set up project and work breakdown structures.• Track project budgets and expenditures, monitor transaction controls and costs against budgets.REQUIRED SKILLS• Bachelor's degree in a related business field.• 3-5 years of experience in order management or a related field.• Proficiency in SAP and EDI for order processing.• Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint).• Strong written and verbal communication skills.• Problem-solving and critical thinking abilities.• Ability to multitask efficiently and work under pressure.• Self-motivated and capable of working independently.• Knowledge of builder systems, such as Supply Pro and KOVA• Verbal and written communication skills, attention to detail, customer service and interpersonal skills.• Ability to work independently and manage one's time.• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.• Ability to apply accounting and mathematical principles to work as needed.• Ability to analyze business trends and project future revenues and expenses.• Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus.