Business Analyst III - B2B CARE Business Operations Analyst

WCL Group; Plano (TX); On-site; USD 93,000 - 97,000; Full time

Job summary

WCL Group is seeking a Business Analyst III for the B2B CARE Operations team in Plano, TX. The role focuses on vendor relationships, VOC management, and operational project support, with responsibility for dashboards and process improvements.

The candidate will analyze non-IT initiatives, manage budgets and deadlines, and collaborate across departments to enhance customer satisfaction while reporting to a project manager or director.

Qualifications

• Bachelor’s degree in business, finance, or related field.
• 5 years of related experience including administrative and project management.
• Proficient with Microsoft Office Suite.
• Proven project and program management skills.
• Experience planning and executing large projects or events.
• Ability to build relationships and collaborate across levels.

Responsibilities

• Provide B2B CARE Department Operations Support and business planning support.
• Support projects including status tracking, documentation, and detail updates.
• Collaborate cross-departmentally to support B2B customer satisfaction.
• Develop B2B dashboards for internal and external stakeholders.
• Support reporting preparation for senior leadership and Global HQ.
• Develop and improve B2B service processes aligned with customer expectations.
• Support strategic thinking and team-target preparation.
• Support inventory management and parts demand forecasting.
• Provide day-to-day operational support.

Skills

VOC Management

Operations Support

Performance Management

Microsoft Office

Project & Program Management

Cross-functional Collaboration

Vendor relationships

Education

Bachelor’s degree in business/finance

Tools

Microsoft Office Suite

Job description

CLIENT HIGHLIGHT

The client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well-known brands in the world.

LOCATION

Plano, Texas, 75023

COMPENSATION

$45.65 per hour

SCHEDULE

Monday-Friday, 9:00 AM – 6:00 PM

Onsite

CONTRACT TERM

12 months assignment with high likelihood of extension/conversion to full time employee

POSITION OVERVIEW – Business Analyst III - B2B CARE Business Operations Analyst

This role maintains vendor relationships and acts as a business analyst for non-IT projects, sitting above an administrative level but below a management level. The B2B CARE Business Operations Analyst is responsible for carrying out organizational operations functions including Customer VOC (Voice of Customer) Management, contract review, operational project support, and warranty management, along with maintaining project management processes including goals, deadlines, metrics, and budget. This role typically reports to a project manager or director.

RESPONSIBILITIES

1. Provide B2B CARE Department Operations Support and business planning support
2. Support projects including status tracking, documentation, and detail updates
3. Collaborate cross-departmentally to support B2B customer satisfaction
4. Develop B2B dashboards for internal and external stakeholders
5. Support reporting preparation for senior leadership and the Global HQ office
6. Develop and improve B2B service processes in alignment with B2B customer expectations
7. Support strategic thinking and collaborative preparation for team targets
8. Support inventory management and parts demand forecasting
9. Provide day-to-day operational support

REQUIRED QUALIFICATIONS/SKILLS

1. Bachelor’s degree in business, Finance, or a related field required
2. 5 years of related experience (3–5 years of related administrative and project management experience)
3. Must have experience with Microsoft Standard Office Suite
4. Must have demonstrated project and program management skills
5. Proven experience successfully planning and executing large projects and/or events
6. Ability to create effective relationships, influence, and collaborate internally and externally at all organizational levels

MUST HAVE

1. VOC (Voice of Customer) Management
2. Operations Support
3. Performance Management