Business Operations & Customer Service Specialist

CarMax; Augusta (GA); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Job summary

CarMax Augusta is seeking a Business Operations Associate to support store operations, handle sales, auctions, and appraisals, and ensure accurate paperwork. You will interact with customers, perform data entry, and maintain compliance while supporting multiple departments in a fast-paced team environment.

The role emphasizes cash handling, documentation accuracy, and teamwork, with opportunities for growth and training in a large national retailer.

Qualifications

• Ability to read, interpret, and record data accurately.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication skills.
• Ability to lift up to 20 lbs and stand for extended periods.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales and DMV documentation.
• Manage auction and appraisal transactions with accurate titles and funding documents.
• Handle cash management tasks including deposits and security protocols.
• Train and mentor new associates and support store operations across departments.

Skills

Data interpretation

Organizational skills

Verbal communication

Written communication

Physical stamina

Tools

Microsoft Office

Data entry systems

Job description

CarMax Augusta is seeking a Business Operations Associate to support store operations, handle sales, auctions, and appraisals, and ensure accurate paperwork. You will interact with customers, perform data entry, and maintain compliance while supporting multiple departments in a fast-paced team environment.

The role emphasizes cash handling, documentation accuracy, and teamwork, with opportunities for growth and training in a large national retailer.