Business Operations Coordinator

Colibri Group; Missouri; On-site; USD 38,000 - 52,000; Full time

Job summary

Colibri Group in St. Louis, MO is seeking a Business Operations Coordinator who will review and prepare incoming and outgoing continuing education documentation, ensuring accuracy and compliance within our mailroom process.

You will handle test materials and payments, scan and code records, send outbound certificates, and maintain customer data while meeting strict deadlines in a controlled on-site environment.

Qualifications

• Minimum 2 years’ experience in an office environment.
• High school diploma or GED required.
• Excellent time management and organizational skills.
• Detail-oriented with ability to meet deadlines in a fast-paced setting.
• Able to learn new software programs quickly and work independently or in a team.
• Strong work ethic, professional maturity, and positive attitude.

Responsibilities

• Receive, sort, and process incoming test materials and payments (checks/credit cards).
• Scan, code, and proof continued education documentation.
• Prepare and send outbound certificates and related completion documentation.
• Handle sensitive personal information in a controlled environment.
• Update customer records and contact customers to resolve issues with completion forms.
• Ensure accuracy of participant information and data entry.
• Analyze trends and report potential issues to supervisor.
• Follow clean-room protocols and do not use personal devices on-site.

Skills

Time management

Organizational skills

Detail-oriented

Fast-paced environment

Software learning

Independent worker

Team collaboration

Positive attitude

Education

High school diploma or GED

Job description

The Business Operations Coordinator is responsible for reviewing and preparing incoming and outgoing continuing education activity documentation, while maintaining a high level of accuracy and a comprehensive understanding of established mailroom operations. This role primarily receives, sorts, and processes incoming test materials and associated payments (by check or credit card), then prepares and sends outbound certificates and related completion documentation.

Because this work involves sensitive personal information (e.g., date of birth, license numbers, credit card details), this position operates in a controlled clean-room environment; personal cell phones and other personal electronic devices are not permitted while working in the clean room. This is a full-time, on-site position based in St. Louis, MO (Midtown).

What You Will Do:

• Receive, sort, and process incoming test materials and associated payments, including checks and credit card information
• Scan, code, proof, and grade received continuing education activity documentation
• Prepare, process, and send outbound certificates and related completion documentation
• Handle sensitive personal information (e.g., date of birth, license numbers, credit card details), including information subject to state reporting requirements
• Update customer records and contact customers to resolve any issues that arise within completion forms
• Ensure accuracy of participant information and data entry
• Analyze trends and report potential issues to immediate supervisor
• Apply professional judgment within well-defined boundaries
• Follow all clean-room protocols, including refraining from personal cell phone or personal electronic device use while working on-site

What You Need To Succeed:

• Minimum 2 years’ experience in an office environment
• High school diploma or GED required
• Good time management skills, ability to meet deadlines, and strong organizational skills
• Detail-oriented and highly organized
• Excels at operating in a fast-paced environment
• Ability to learn new software programs quickly and efficiently
• Highly motivated, imaginative self-starter capable of working independently or in a group
• Superior work ethic, professional maturity, and a positive attitude