Membership Program Coordinator

ROCS Grad Staffing; Arlington (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

ROCS Grad Staffing is seeking a Credentialing & Program Coordinator for a mission-driven organization in Arlington, VA. The role supports day-to-day operations of professional credentialing programs and assists members through applications, testing, renewals, and certification processes.

You will gain hands-on experience with credentialing programs, database management, program administration, and member services while collaborating with multiple teams across the organization.

Qualifications

• Bachelor's degree or high school diploma with equivalent education/experience.
• 2+ years in a professional setting supporting programs, operations or customer service.
• Association/nonprofit/credentialing experience is a plus.
• Strong attention to detail and ability to follow policies and procedures.
• Excellent organizational and time-management skills with multiple deadlines.
• Strong written and verbal communication skills with a customer-service mindset.
• Ability to work independently and collaboratively within a team.
• Experience with databases, CRM systems, or membership systems preferred.

Responsibilities

• Support the day-to-day administration of professional credentialing and certificate programs.
• Review applications against eligibility requirements and process qualified applicants.
• Assist with payment processing, refunds, renewals, reinstatements, and other program transactions.
• Coordinate candidate information and testing processes with external vendors.
• Process examination results and ensure communications to candidates.
• Maintain credentialing, certificate, and member records in databases.
• Troubleshoot routine record/database issues and keep information accurate.
• Respond to member questions regarding applications, program requirements, renewals, and recertification.
• Prepare and maintain program materials including guides, FAQs, presentations, letters, forms, and web content.
• Assist with monthly renewal, maintenance, verification, and audit processes.
• Follow policies and procedures to meet program requirements and deadlines.
• Provide administrative support for committee meetings, agendas, materials, and minutes.
• Assist with processing appeals and communicating final decisions per procedures.
• Test new database functionality and help maintain accurate program processes.
• Provide backup support for membership and customer service operations as needed.
• Communicate program updates to staff, members, volunteers, and stakeholders.
• Collaborate with internal departments and external partners to support program operations.
• Perform additional program and administrative duties as assigned.

Skills

Organizational Skills

Attention to Detail

Customer Service

Communication

Teamwork

Education

Bachelor's degree or equivalent experience

Tools

CRM Systems

Microsoft Office

SharePoint

Job description

This is a great opportunity to join a mission-driven professional organization in a detail-oriented, member-focused role. As a Credentialing & Program Coordinator, you will help support the day-to-day operations of professional certificate and credentialing programs while assisting members throughout the application, testing, renewal, and certification process.

This position is ideal for someone who enjoys organization, process-driven work, customer service, and managing important details behind the scenes. You will gain hands-on experience with professional credentialing programs, database management, program administration, and member services while collaborating with multiple teams across the organization.

Responsibilities:

• Support the day-to-day administration of professional credentialing and certificate programs
• Review applications against established eligibility requirements and process qualified applicants
• Assist with payment processing, refunds, renewals, reinstatements, and other program transactions
• Coordinate candidate information and testing-related processes with external vendors
• Process examination results and ensure candidates receive appropriate communications and notifications
• Maintain accurate credentialing, certificate, and member records within organizational databases
• Troubleshoot routine record and database issues and ensure information remains accurate and current
• Respond to member questions regarding applications, program requirements, renewals, recertification, and other routine program matters
• Prepare and maintain program materials including guides, FAQs, presentations, letters, forms, applications, and website content
• Assist with monthly renewal, maintenance, verification, and audit processes
• Follow established policies and procedures to ensure program requirements and deadlines are consistently met
• Provide administrative support for committee and working group meetings, including preparing agendas, materials, correspondence, and meeting minutes
• Assist with processing appeals and communicating final decisions according to established procedures
• Test new database functionality and assist with maintaining accurate program processes
• Provide backup support for membership and customer service operations as needed
• Communicate program updates to internal staff, members, volunteers, and other stakeholders
• Collaborate with internal departments and external partners to support effective program operations
• Perform additional program and administrative duties as assigned

Requirements:

• Bachelor's degree or high school diploma with an equivalent combination of education, training, and relevant experience
• 2+ years of experience in a professional business environment supporting programs, operations, administration, or customer service
• Association, nonprofit, membership, credentialing, certification, or professional services experience is a plus
• Strong attention to detail and ability to accurately follow established policies, procedures, and requirements
• Excellent organizational and time-management skills with the ability to manage multiple deadlines and priorities
• Strong written communication, editing, and proofreading skills
• Excellent verbal and interpersonal communication skills with a customer-service mindset
• Resourceful problem-solving skills and ability to research and resolve routine issues
• Ability to work successfully both independently and collaboratively as part of a team
• Experience working with databases, CRM systems, membership systems, or other record-management platforms preferred
• Proficiency with Microsoft Office tools, including Teams, SharePoint, Word, Excel, PowerPoint, and Outlook
• Comfortable learning new systems, processes, and program requirements