Credentialing & Certification Coordinator

Rocs, Inc.; Arlington (VA); Hybrid; USD 50,000 - 60,000; Full time

Job summary

Rocs, Inc. is seeking a Credentialing & Program Coordinator to support day-to-day administration of credentialing and certificate programs, manage applications, testing, renewals and certifications, and assist members throughout the process.

This role emphasizes organization, process-driven work, customer service, and attention to detail, with opportunities to collaborate across teams while learning database management, program administration, and member services.

Qualifications

• Bachelor's degree or high school diploma with equivalent education.
• 2+ years in a professional business environment supporting programs, operations, administration, or customer service.
• Association, nonprofit, membership, credentialing, or professional services experience is a plus.
• Strong attention to detail and ability to accurately follow established policies, procedures, and requirements.
• Excellent organizational and time-management skills with the ability to manage multiple deadlines and priorities.
• Strong written and interpersonal communication skills with a customer-service mindset.
• Resourceful problem-solving skills and ability to research and resolve routine issues.
• Experience with databases, CRM systems, or other record-management platforms preferred.
• Proficiency with Microsoft Office tools (Teams, SharePoint, Word, Excel, PowerPoint, Outlook).

Responsibilities

• Support the day-to-day administration of professional credentialing and certificate programs.
• Review applications against established eligibility requirements and process qualified applicants.
• Assist with payment processing, refunds, renewals, reinstatements, and other program transactions.
• Coordinate candidate information and testing-related processes with external vendors.
• Process examination results and ensure candidates receive appropriate communications and notifications.
• Maintain accurate credentialing, certificate, and member records within organizational databases.
• Troubleshoot routine record and database issues and ensure information remains accurate and current.
• Respond to member questions regarding applications, program requirements, renewals, recertification, and other routine program matters.
• Prepare and maintain program materials including guides, FAQs, presentations, letters, forms, applications, and website content.
• Assist with monthly renewal, maintenance, verification, and audit processes.
• Follow established policies and procedures to ensure program requirements and deadlines are consistently met.
• Provide administrative support for committee and working group meetings, including preparing agendas, materials, correspondence, and meeting minutes.
• Assist with processing appeals and communicating final decisions according to established procedures.
• Test new database functionality and assist with maintaining accurate program processes.
• Provide backup support for membership and customer service operations as needed.
• Communicate program updates to internal staff, members, volunteers, and other stakeholders.
• Collaborate with internal departments and external partners to support effective program operations.
• Perform additional program and administrative duties as assigned.

Skills

Attention to detail

Organizational skills

Time management

Written communication

Verbal communication

Customer-service mindset

Problem-solving

Teamwork

Microsoft Office proficiency

Education

Bachelor's degree or high school diploma with equivalent

Tools

Microsoft Office (Teams, SharePoint, Word, Excel, PowerPoint, Outlook)

CRM/databases/record-management platforms

Job description

Why You Want to Work Here

This is a great opportunity to join a mission-driven professional organization in a detail-oriented, member-focused role. As a Credentialing & Program Coordinator, you will help support the day-to-day operations of professional certificate and credentialing programs while assisting members throughout the application, testing, renewal, and certification process.

This position is ideal for someone who enjoys organization, process-driven work, customer service, and managing important details behind the scenes. You will gain hands-on experience with professional credentialing programs, database management, program administration, and member services while collaborating with multiple teams across the organization.

Responsibilities

• Support the day-to-day administration of professional credentialing and certificate programs
• Review applications against established eligibility requirements and process qualified applicants
• Assist with payment processing, refunds, renewals, reinstatements, and other program transactions
• Coordinate candidate information and testing-related processes with external vendors
• Process examination results and ensure candidates receive appropriate communications and notifications
• Maintain accurate credentialing, certificate, and member records within organizational databases
• Troubleshoot routine record and database issues and ensure information remains accurate and current
• Respond to member questions regarding applications, program requirements, renewals, recertification, and other routine program matters
• Prepare and maintain program materials including guides, FAQs, presentations, letters, forms, applications, and website content
• Assist with monthly renewal, maintenance, verification, and audit processes
• Follow established policies and procedures to ensure program requirements and deadlines are consistently met
• Provide administrative support for committee and working group meetings, including preparing agendas, materials, correspondence, and meeting minutes
• Assist with processing appeals and communicating final decisions according to established procedures
• Test new database functionality and assist with maintaining accurate program processes
• Provide backup support for membership and customer service operations as needed
• Communicate program updates to internal staff, members, volunteers, and other stakeholders
• Collaborate with internal departments and external partners to support effective program operations
• Perform additional program and administrative duties as assigned

Requirements

• Bachelor's degree or high school diploma with an equivalent combination of education, training, and relevant experience
• 2+ years of experience in a professional business environment supporting programs, operations, administration, or customer service
• Association, nonprofit, membership, credentialing, certification, or professional services experience is a plus
• Strong attention to detail and ability to accurately follow established policies, procedures, and requirements
• Excellent organizational and time-management skills with the ability to manage multiple deadlines and priorities
• Strong written communication, editing, and proofreading skills
• Excellent verbal and interpersonal communication skills with a customer-service mindset
• Resourceful problem-solving skills and ability to research and resolve routine issues
• Ability to work successfully both independently and collaboratively as part of a team
• Experience working with databases, CRM systems, membership systems, or other record-management platforms preferred
• Proficiency with Microsoft Office tools, including Teams, SharePoint, Word, Excel, PowerPoint, and Outlook
• Comfortable learning new systems, processes, and program requirements

Fulltime, Hybrid

$50,000-$60,000