Business Operations Associate - Customer & Paperwork Pro

CarMax Business Services; Memphis (TN); On-site; USD 21,000 - 32,000; Full time

Job summary

CarMax Business Services in Memphis, TN seeks a Business Operations Associate to support store operations, process sales, auctions, and appraisals, and ensure accurate paperwork. The role combines customer service, detail-orientation, and teamwork in a fast-paced setting, with duties spanning cash management, data entry, and clerical tasks.

Responsibilities include auditing paperwork, guiding customers through processes, and mentoring new associates while maintaining compliance and safety

Qualifications

• Reads, interprets, and records data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork.
• Process and audit paperwork for retail and wholesale sales, including deal jackets and DMV documents.
• Manage auction and appraisal transactions with accurate titles and funding documentation.
• Handle cash management tasks, including receiving payments and preparing deposits.
• Train and mentor new associates and support store operations across departments.
• Perform clerical duties like filing, data entry, and reconciling missing information.
• Maintain EH&S standards and keep a clean, orderly work area.

Skills

Data interpretation

Organizational skills

Multitasking

Verbal & written communication

Tools

Microsoft Office

Job description

CarMax Business Services in Memphis, TN seeks a Business Operations Associate to support store operations, process sales, auctions, and appraisals, and ensure accurate paperwork. The role combines customer service, detail-orientation, and teamwork in a fast-paced setting, with duties spanning cash management, data entry, and clerical tasks.

Responsibilities include auditing paperwork, guiding customers through processes, and mentoring new associates while maintaining compliance and safety