Retail Operations & Paperwork Specialist

CarMax; Nashville (TN); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Sick time

Vacation time

Floating holiday

Job summary

CarMax is seeking a Business Operations Associate in Nashville to support store operations, handling cash, processing paperwork for retail and wholesale sales, and assisting multiple departments. You will ensure accurate documentation for titles, payoffs, and funding, while delivering excellent customer service.

The role emphasizes attention to detail, teamwork, and adherence to policies. You must be able to lift up to 20 lbs and work extended hours as needed in a fast-paced environment.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data entry

Microsoft Office

Verbal communication

Written communication

Organizational skills

Lifting up to 20 lbs

Confidentiality

Flexible scheduling

Tools

Data entry systems

Job description

CarMax is seeking a Business Operations Associate in Nashville to support store operations, handling cash, processing paperwork for retail and wholesale sales, and assisting multiple departments. You will ensure accurate documentation for titles, payoffs, and funding, while delivering excellent customer service.

The role emphasizes attention to detail, teamwork, and adherence to policies. You must be able to lift up to 20 lbs and work extended hours as needed in a fast-paced environment.