Operations & Paperwork Specialist - Cash & Customer Care

CarMax; Cincinnati (OH); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Job summary

CarMax in Cincinnati, OH is seeking a Business Operations Associate to support store operations, including sales, auctions, and appraisals with accuracy and excellent customer service.

You will process paperwork, manage cash, and communicate clearly with customers and internal teams, while mentoring new associates in a fast-paced, team-driven environment. This role emphasizes integrity and attention to detail.

Qualifications

• Read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.

Responsibilities

• Greet customers and guide them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions with accurate titles, payoffs, and documentation.
• Handle cash management tasks, including deposits and security protocols.
• Train and mentor new associates and support store operations across departments.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information.

Skills

Data accuracy

Organizational skills

Multitasking

Verbal and written communication

Confidentiality and integrity

Flexibility with schedules

Customer service

Tools

Microsoft Office

Data entry systems

Job description

CarMax in Cincinnati, OH is seeking a Business Operations Associate to support store operations, including sales, auctions, and appraisals with accuracy and excellent customer service.

You will process paperwork, manage cash, and communicate clearly with customers and internal teams, while mentoring new associates in a fast-paced, team-driven environment. This role emphasizes integrity and attention to detail.