Business Operations Associate – Cash, Paperwork & Service

CarMax Business Services; Laurel (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

CarMax is hiring a Business Operations Associate in Laurel, MD to support store operations. You will handle sales paperwork, audits, and cash management, while delivering exceptional customer service in a team-focused environment.

This role requires attention to detail, data entry proficiency, and strong communication skills. You should be able to stand for extended periods and lift up to 20 lbs, with flexibility for varied schedules.

Qualifications

• Read, interpret, and record data accurately for compliance and reporting.
• Proficient in Microsoft Office and data entry systems.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Effective verbal and written communication for customers and teams.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets and contracts.
• Manage auction and appraisal transactions with accurate titles and documentation for funding.
• Handle cash management tasks: receive payments, deposits, and security protocols.
• Train and mentor new associates and support store operations across departments.
• Perform clerical duties: filing, data entry, and reconciliation of missing information.

Skills

Data entry

Attention to detail

Communication skills

Multitasking

Confidentiality

Flexibility

Tools

Microsoft Office

Job description

CarMax is hiring a Business Operations Associate in Laurel, MD to support store operations. You will handle sales paperwork, audits, and cash management, while delivering exceptional customer service in a team-focused environment.

This role requires attention to detail, data entry proficiency, and strong communication skills. You should be able to stand for extended periods and lift up to 20 lbs, with flexibility for varied schedules.