Business Office Receptionist

Nemaha Valley Community Hospital - Official; Seneca (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Nemaha Valley Community Hospital is seeking a friendly Business Office Receptionist to greet patients, schedule appointments, collect co-pays, and register patients at the SFP Business Office. You will handle basic payments and direct inquiries to the appropriate department.

Experience in a business office within a medical setting and proficiency with computers are preferred. High school diploma or equivalent is required, and no specific certification is needed.

Qualifications

• Experience in a medical business office is preferred.
• High School diploma or equivalent required.
• No professional certifications required.

Responsibilities

• Answer inquiries from patients, visitors, and others and obtain needed information.
• Register patients and collect co-pays, including scanning insurance cards and ensuring accuracy.
• Understand how to use the appointment scheduling software and the process for each appointment type.
• Scan insurance EOBs and manage related documents.
• Prepare paperwork for appointments, including CDLs and HIPAA forms.
• Address basic account questions and log payments in the daily payment log.
• Provide clear messages to medical staff from calls and walk-ins regarding patient requests.
• Assist with extra duties as requested by the Office manager/Supervisor.

Skills

Business office experience

Medical setting experience preferred

Computer proficiency

Appointment scheduling software

Education

High School or equivalent

Tools

Appointment scheduling software

Job description

JOB TITLE

Business Office Receptionist

DEPARTMENT

SFP Business Office

JOB RELATIONSHIP

Responsible to: Business Office Manager

Responsible for: Not responsible for anyone

Interrelationships: Works cooperatively with all hospital departments, medical staff, patients, and visitors.

JOB SUMMARY

Greeting all types of patients, face-to-face or over the phone, making appointments and directing them to the proper department. Competes patient registrations which includes accepting co-pays, patient payments, and logging them onto the daily payment spreadsheet.

JOB QUALIFICATIONS

Experience: Business office experience, medical setting preferred. Computer proficiency required.

Education: High School or equivalent required.

Req. Cert./ Registration None required.

JOB DUTIES

Job Duties: (This list may not include all of the duties assigned)

• Answer inquiries and obtain information from customers, visitors, and other interested parties.
• Register patients and collect co-pays including scanning of insurance cards and ensuring all information is correct.
• Understands the appointment scheduling software and the way each type of appointment is made.
• Scans insurance EOBs.
• Prepare necessary paperwork for appointments including CDL’s and HIPAA forms.
• Address basic account questions from patients and enter personal payments onto the daily payment log.

• 7. Provide clear messages to medical staff, from phone calls and walk-ins, in regard to patient requests.
• 8. Assist with extra duties as requested by Office manager/Supervisor.