Medical Front Office Receptionist

The Doctors Center; Orlando (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

A leading healthcare provider in Orlando is looking for a Medical Receptionist to join their team. The role involves registering patients, managing front desk operations, and providing administrative support to ensure smooth clinic operations. The ideal candidate will have 1-2 years of medical experience, strong organizational skills, and be detail-oriented. Bilingual skills in Spanish and English are preferred. This is a full-time position located at our Orlando clinic, offering a dynamic work environment.

Qualifications

• 1–2 years of medical background.
• Previous experience as a medical receptionist preferred.
• Knowledge of medical terminology (1 year preferred).
• Ability to multi-task and problem solve.

Responsibilities

• Registers patients and ensures complete and accurate information.
• Manages efficient operation of the front desk.
• Provides administrative support to the clinic.
• Handles phone calls and greets patients.
• Collects and records payments and verifies insurance.

Skills

Detail-oriented

Multi-tasking

Organizational skills

Proficient in computer software systems

Knowledge of medical terminology

Bilingual (Spanish and English)

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Job description

Company: SFP Health Group
Job title: Medical Receptionist
Division/Department: Clinic Operations
Reports to: Director of Operations

Job Summary

Our innovative and rapidly expanding company is seeking experienced candidates for the position of Clinic Receptionist. If you are interested in joining our dynamic team, please review the following list of responsibilities and qualifications.

Essential Duties and Responsibilities

• Registers patients and ensures that complete and accurate information is obtained.
• Accountable for the efficient operation of the front desk and reception function for a clinic department.
• Provides a variety of administrative and clerical support to facilitate the smooth operation of the clinic or department.
• Answers phone with multiple lines.
• Greet and direct patients and visitors to the clinic.
• Collect and record payments such as co‑pays or balances.
• Ability to manage heavy call traffic quickly and accurately on multi‑incoming and outgoing lines.
• Knowledge of patient confidentiality and privacy requirements.
• Check in and check out patients.
• Verify insurance information.
• Coordinates and schedules services for patients and providers.
• Manages office supplies as needed.
• Monitors visitor access and issues passes when required.
• Receive/transfer patient records and record filing system.
• Verify patient demographic information and accurately enter the same into computer system.

Knowledge, Skills, and Abilities

• Must be detail‑oriented, possess the ability to multi‑task/problem solve, and be open to cross‑functional training.
• Exercise proper phone etiquette and navigate computer software systems proficiently.
• Be team‑oriented and work well with patients, colleagues, physicians, and other personnel in a professional and courteous manner.
• Have exceptional organizational skills with the ability to prioritize and complete tasks quickly.
• Knowledge of medical terminology, CPT, HCPCS, and ICD coding preferred.

Qualifications

• 1–2 years of medical background.
• High school diploma or equivalent (Preferred).
• Previous experience as a medical receptionist (Preferred).
• Knowledge of medical terminology (1 year preferred).
• Some experience with Outlook and Microsoft Office.
• Bilingual (Spanish and English preferred).

Physical & Mental Requirements

• Ability to stand or sit for extended periods of time.
• Ability to receive and comprehend instructions verbally and/or in writing.
• Ability to use logical reasoning for simple and complex problem solving.
• Occasionally requires exposure to communicable diseases or bodily fluids.
• Occasional travel for clinic activities may be required.