Medical Receptionist

Commonwealth Health; Scranton (Lackawanna County); On-site; USD 30,000 - 38,000; Full time

Job summary

Commonwealth Health is seeking a doctor's office receptionist in Scranton, PA. The role includes greeting patients, managing appointments, and ensuring compliance with HIPAA regulations.

The ideal candidate has a high school diploma and strong communication and organizational skills. Responsibilities also involve managing patient records and handling inquiries over the phone. This position offers a vital, front-line role within a healthcare setting.

Qualifications

• Exceptional communication skills for interacting with patients and medical staff.
• Strong organizational skills for managing a fast-paced work environment.
• Proficiency in technology relevant to the role.

Responsibilities

• Greet patients and visitors, maintaining a professional environment.
• Schedule, reschedule, and manage patient appointments.
• Verify patient insurance and manage check-ins/check-outs.
• Maintain accurate records in the EHR system.
• Answer and manage phone inquiries from patients.

Skills

Exceptional verbal and written skills

Strong multitasking skills

Proficiency with EHR software

Ability to handle patient complaints

Education

High School Diploma

Tools

EHR software

Multi-line phone systems

Word processing software

Job description

A doctor's office receptionist is the primary point of contact, responsible for greeting patients, scheduling appointments, handling multi-line phones, and managing check-ins/check-outs. Key duties include updating patient records, verifying insurance, collecting co‑pays, maintaining HIPAA compliance, and managing office inventory.

Primary Duties and Responsibilities

Patient Greeting and Reception: Welcomes patients and visitors, maintains a clean and organized waiting area, and provides a calm, professional environment.

Scheduling and Appointment Management: Schedules, reschedules, and cancels patient appointments, often optimizing provider time and ensuring a steady workflow.

Patient Check‑In and Check‑Out: Verifies patient insurance coverage and identity, collects co‑pays, and manages balances.

Information Management: Maintains accurate patient records in the Electronic Health Records (EHR) system, ensuring all data is up-to-date and compliant with regulations.

Phone Management: Answers, screens, and directs calls; handles patient inquiries regarding appointments or simple billing questions.

Administrative Support: Manages incoming/outgoing mail, orders office supplies, and maintains office equipment.

HIPAA Compliance: Protects patient confidentiality by securing personal and financial information.

Required Skills and Abilities

High School Diploma required.

Communication: Exceptional verbal and written skills for communicating with patients, doctors, and pharmacists.

Organization: Strong multitasking skills to manage a fast‑paced environment.

Technology: Proficiency with EHR software, word processing, and multi-line phone systems.

Problem‑Solving: Ability to handle patient complaints and emergencies with professionalism.