Medical Receptionist - Full Time

Xpress-Wellness-Urgent-Care; Lawrence (KS); On-site; USD 34,000 - 42,000; Full time

Job summary

Xpress-Wellness-Urgent-Care in Lawrence, KS is seeking a patient service specialist to handle front office operations, insurance verification, data integrity, and patient confidentiality. You will greet patients, collect registrations and co-pays, and ensure smooth patient flow alongside a collaborative clinic team.

The role requires high school diploma (Associates preferred), HIPAA/BLS certification, and 1–3 years of medical office experience with knowledge of medical coding and billing.

Qualifications

• High School Diploma or equivalent required; Associates degree preferred.
• Current BLS certification.
• 1–3 years of medical office experience preferred.
• Understanding of medical coding and billing.
• Knowledge of OSHA, HIPAA, blood-borne pathogens, and related regulations.
• Proficiency with Internet, Email, and Microsoft Office.

Responsibilities

• Greet patients in a polite, prompt, and helpful manner; ensure smooth patient flow.
• Obtain registration data, insurance information, and photo ID at each encounter.
• Enter patient data into the computer system accurately.
• Verify insurance and collect co-pays, co-insurance, and deductibles per plan.
• Maintain HIPAA confidentiality and professional conduct at all times.
• Balance daily charges and safeguard any money received.
• Manage patient charts, arrange referrals, and transmit records as needed with integrity.
• Assist staff as needed and support provider referrals scheduling.
• Keep the lobby clean and stocked with necessary items.
• Identify methods to minimize financial risk and support compliance.

Skills

Medical coding

Billing

HIPAA compliance

Microsoft Office

OSHA compliance

Education

High School diploma or equivalent

Associates preferred

Tools

Microsoft Office

Job description

Description

Position Summary

The patient service specialist is responsible for all front office activities, including the reception area, mail, insurance verification, and patient data integrity. Employee acts as patient concierge for the reception/lobby area by providing excellent customer service. The employee will greet all customers, obtain registration data, collect co-pays, when required, and ensure patient confidentiality at all times. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Duties and Responsibilities

• Greets patients in a polite, prompt, and helpful manner. Proactively keeps patients informed on delays and expected time to be seen by the provider. Consistently provides superior internal and external customer service. Ensures patient flow runs smoothly and efficiently.
• Obtains registration data, insurance information, and photo ID at each encounter.
• Promptly and accurately enters patient data into the computer system.
• Verifies patient's insurance. Accurately enter/update patient information and collect co-pays, co-insurance, and deductibles in accordance with the patient's insurance plan.
• Follows all HIPAA guidelines and rules and explains practices to patients. Maintain proper personnel conduct and confidentiality of patent, staff, and physician information.
• Balances daily charges. Ensures that any money received is safeguarded. Must have exceptional multi-tasking abilities
• Manages patient charts, arranges referrals when needed, and sends patient information and records as requested by other medical entities with a high level of initiative and integrity.
• Assists other staff when needed in a positive, team-centered manner.
• Assist in scheduling and following up on provider referrals.
• Ensures lobby remains clean and stocked with necessary items.
• Seeks out methods and practices to minimize financial risk.
• Contracts with auditing services to ensure proper financial monitoring and controls are compliant and up-to-date.
• The Clinic staff may also include ancillary personnel who are supervised by the professional staff.
• Other duties as assigned. This is a safety-sensitive and confidential position.

Qualifications

• Education:
• High School Diploma or equivalent required, Associates preferred.
• Licenses/Certification:
• Must obtain and maintain a current certification in BLS.
• Experience:
• 1-3 years prior medical office experience is preferred.
• Skills:
• Understanding of medical coding and billing.
• Knowledge of state and federal regulations including OSHA, HIPAA, blood-borne pathogens, and others.
• Competent with common PC applications including Internet, Email, and Microsoft Office.
• Ability to supervise, train, and evaluate new and current provider staff.