Business Office Manager

RegalCare at Courtyard Medford; Medford (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Benefits package

Job summary

RegalCare at Courtyard Medford is seeking an experienced Business Office Manager to oversee billing, collections, resident funds, and payer processes in our skilled nursing facility. You will ensure accurate, compliant financial operations and exceptional service for residents and families.

You will collaborate with residents, families, and clinical leadership to optimize processes, maintain confidentiality, and support census and financial goals while upholding high professionalism and

Qualifications

• Previous Business Office Manager experience in a skilled nursing facility strongly preferred.
• Knowledge of Medicare, Medicaid/MassHealth, Managed Care, and Private-Pay.
• Experience with resident trust accounts and collection processes.
• Strong organizational and time-management skills.
• Excellent communication and customer-service skills.
• Ability to manage multiple priorities and meet deadlines.
• High level of accuracy, professionalism, and integrity.
• PointClickCare experience preferred.

Responsibilities

• Oversee day-to-day Business Office operations.
• Manage MASS Health Applications, collections, and accounts receivable.
• Manage resident trust accounts and required documentation (RFMS).
• Monitor outstanding balances and follow up on collections.
• Maintain compliance with applicable state and federal requirements.
• Work closely with residents, families, responsible parties, and outside agencies.
• Collaborate with facility leadership and interdisciplinary departments.
• Support census and financial goals.
• Maintain confidentiality and accuracy of resident and financial information.
• Provide excellent customer service while handling sensitive financial matters.

Skills

Business office management

Billing & collections

MassHealth knowledge

Payer processes

Resident trust accounts

Communication skills

Multitasking

Integrity

Tools

PointClickCare

Job description

Business Office Manager – Skilled Nursing Facility

RegalCare at Courtyard

RegalCare is growing, and we are hiring!

We are seeking experienced, motivated, and detail-oriented Business Office Manager to join our team!!

The Business Office Manager plays an essential role in the financial operations of the facility. We are looking for candidates who understand the unique requirements of the skilled nursing/long-term care environment and can successfully manage billing, collections, accounts receivable, resident funds, and payer processes while providing exceptional service to residents and families.

Key Responsibilities

• Oversee day-to-day Business Office operations

• Manage MASS Health Applications , collections, and accounts receivable

• Manage resident trust accounts and required documentation (RFMS)

• Monitor outstanding balances and follow up on collections

• Maintain compliance with applicable state and federal requirements

• Work closely with residents, families, responsible parties, and outside agencies

• Collaborate with facility leadership and interdisciplinary departments

• Support census and financial goals

• Maintain confidentiality and accuracy of resident and financial information

• Provide excellent customer service while handling sensitive financial matters

Qualifications

• Previous Business Office Manager experience in a skilled nursing facility strongly preferred

• Knowledge of skilled nursing billing and reimbursement

• Familiarity with Medicare, Medicaid/MassHealth, Managed Care, and Private-Pay

• Experience with resident trust accounts and collection processes

• Strong organizational and time-management skills

• Excellent communication and customer-service skills

• Ability to manage multiple priorities and meet deadlines

• High level of accuracy, professionalism, and integrity

• PointClickCare experience preferred

What We Offer

Competitive salary, comprehensive benefits, 401(k), a supportive team environment, opportunities for professional growth, and the opportunity to make a meaningful difference in the lives of our residents and families.

Join the RegalCare Team!

If you are an experienced skilled nursing Business Office professional looking for your next opportunity, we want to hear from you!