Business Office Manager

Regalcare; Medford (MA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Professional growth opportunities

Job summary

RegalCare is seeking an experienced Business Office Manager for a skilled nursing facility in Medford, MA. You will lead the financial operations, including billing, collections, AR, and resident funds, ensuring accuracy and compliance while delivering exceptional service to residents and families.

Responsibilities include overseeing daily operations, MASS Health processing, and collaboration with leadership to support census and financial goals.

Qualifications

• Experience in a skilled nursing facility billing environment is preferred.
• Strong organizational and time-management skills.
• Excellent communication and customer-service abilities.
• Ability to manage multiple priorities and meet deadlines.
• High level of accuracy, professionalism, and integrity.

Responsibilities

• Oversee day-to-day Business Office operations.
• Manage MASS Health applications, collections, and accounts receivable.
• Handle resident trust accounts and required documentation (RFMS).
• Monitor outstanding balances and follow up on collections.
• Maintain compliance with state and federal requirements.
• Collaborate with residents, families, and outside agencies.
• Work with facility leadership and interdisciplinary departments.
• Support census and financial goals.
• Maintain confidentiality of resident and financial information.
• Provide excellent customer service while handling sensitive financial matters.

Skills

Business Office Management

Skilled Nursing Billing

MassHealth knowledge

Resident Trust Accounts

Collections

Customer Service

Regulatory Compliance

PointClickCare

Tools

PointClickCare

Job description

Business Office Manager – Skilled Nursing Facility

RegalCare at Courtyard

RegalCare is growing, and we are hiring!

We are seeking experienced, motivated, and detail-oriented Business Office Manager to join our team!!

The Business Office Manager plays an essential role in the financial operations of the facility. We are looking for candidates who understand the unique requirements of the skilled nursing/long-term care environment and can successfully manage billing, collections, accounts receivable, resident funds, and payer processes while providing exceptional service to residents and families.

Key Responsibilities

• Oversee day-to-day Business Office operations

• Manage MASS Health Applications , collections, and accounts receivable

• Manage resident trust accounts and required documentation (RFMS)

• Monitor outstanding balances and follow up on collections

• Maintain compliance with applicable state and federal requirements

• Work closely with residents, families, responsible parties, and outside agencies

• Collaborate with facility leadership and interdisciplinary departments

• Support census and financial goals

• Maintain confidentiality and accuracy of resident and financial information

• Provide excellent customer service while handling sensitive financial matters

Qualifications

• Previous Business Office Manager experience in a skilled nursing facility strongly preferred

• Knowledge of skilled nursing billing and reimbursement

• Familiarity with Medicare, Medicaid/MassHealth, Managed Care, and Private-Pay

• Experience with resident trust accounts and collection processes

• Strong organizational and time-management skills

• Excellent communication and customer-service skills

• Ability to manage multiple priorities and meet deadlines

• High level of accuracy, professionalism, and integrity

• PointClickCare experience preferred

What We Offer

Competitive salary, comprehensive benefits, 401(k), a supportive team environment, opportunities for professional growth, and the opportunity to make a meaningful difference in the lives of our residents and families.

Join the RegalCare Team!

If you are an experienced skilled nursing Business Office professional looking for your next opportunity, we want to hear from you!