Business Office Manager

CommuniCare; Massillon (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Join a family-owned company that is one of the nation's largest providers of post-acute care. As a Business Office Manager, you will play a crucial role in maintaining business office policies and supervising staff. This position offers a chance to make independent decisions while ensuring compliance with Medicare and Medicaid regulations. Enjoy competitive wages, comprehensive benefits, and the opportunity to work in a caring community where staff and residents support one another. This is a chance to contribute to a meaningful mission while advancing your career in a supportive environment.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401(k) with Employer Match

Life Insurance

Disability Plans

Paid Time Off (PTO)

Flexible Spending Accounts

Qualifications

• College degree in Business Administration or related field preferred.
• Thorough understanding of Medicare, Medicaid, and Private Insurance.
• Prior supervisory experience and management training.

Responsibilities

• Supervise and evaluate all business office support staff.
• Conduct weekly Medicaid pending/collection meetings.
• Complete insurance forms and handle admission procedures.

Skills

Supervisory Experience

Medicare and Medicaid Knowledge

Accounting and Finance

Microsoft Office Proficiency

Decision-Making Skills

Education

College Degree in Business Administration

Accounting/Finance Degree

Tools

Microsoft Excel

Microsoft Word

Job description

Hanover Healthcare Center, a member of the CommuniCare Family of Companies, is currently recruiting for a Business Office Manager to join our team.

PURPOSE/BELIEF STATEMENT:

The Business Office Manager (BOM) is responsible for maintaining CommuniCare Health Services (CHS) business office policies and procedures, and supervising the Assistant BOM. The BOM must communicate effectively with the Executive Director, Regional Team, Business Office Staff, and external clients such as families, attorneys, and outside agencies.

QUALIFICATIONS, KNOWLEDGE/SKILLS & ABILITIES

• College degree in Business Administration, Accounting/Finance, or related field preferred.
• Prior supervisory experience and management training.
• Thorough understanding of Medicare, Medicaid, Private Insurance, Managed Care costing and analysis, personnel management, accounts receivable/collections, resident funds, accounts payable, general ledger, and management of information systems.
• Ability to make independent decisions when necessary.
• Ability to deal tactfully with team members, staff, residents, families, visitors, government agencies, and the public.
• Willingness to seek out new methods and principles.
• Computer literacy, including proficiency in Microsoft Office (Excel, Word).

JOB DUTIES & RESPONSIBILITIES

• Complete weekly BOM Admission Checklist and present it at morning stand-up to reduce exceptions.
• Verify and validate midnight census testing daily.
• Refer to Policy Midnight Census.
• Handle admission procedures in the absence of the Admissions Coordinator.
• Conduct weekly Medicaid pending/collection meetings with facility staff.
• Refer to Policies Collection Blitz, Medicaid Pending Log, and Meetings.
• Perform root cause analysis on accounts contributing to bad debt and advise the Executive Director with proposed solutions.
• Complete insurance forms as requested.
• Attend Utilization Review (UR) and/or PPS meetings as needed.
• Supervise, organize, evaluate, and monitor all business office support staff.
• Meet with residents/responsible parties upon admission and discharge to discuss financial obligations.
• Coordinate tasks for timely and accurate billing and collection.
• Participate in training, education, and orientation to maintain quality care.
• Adhere to departmental, center, and home office policies, objectives, quality improvement programs, and safety standards.

Benefits

Enjoy competitive wages, PTO plans, and a menu of benefits including life and disability plans, medical, dental, and vision coverage, 401(k) with employer match, and Flexible Spending Accounts.

About Us

We are a family-owned company and one of the nation’s largest providers of post-acute care, including skilled nursing, long-term care, assisted living, independent rehab, and LTACHs. Since 1984, we have provided comprehensive management services for adult living communities, creating "Caring Communities" where staff, residents, clients, and families care for and about one another.