Lead Customer Service Rep and Office Manager (remote)

Freddie Mac; Orlando (FL); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player in appliance repair services is seeking dedicated customer service representatives to join their supportive team. This role offers a flexible schedule with no nights or weekends, promoting a healthy work-life balance. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to lead a small team. With ongoing training provided, even those without prior appliance repair knowledge can thrive. If you're looking for a rewarding career with opportunities for growth, this position is perfect for you.

Benefits

Monthly or Quarterly Bonuses

Ongoing Training

Healthy Work-Life Balance

Supportive Team Environment

Qualifications

• 10+ years of customer service experience with strong telephone communication skills.
• Ability to lead a small team and manage remote customer service representatives.

Responsibilities

• Provide empathetic customer service and schedule appointments for appliance repair.
• Train and coach remote customer service representatives effectively.

Skills

Customer Service

Telephone Communication

Data Entry

Microsoft Applications

Team Leadership

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Employer Industry: Appliance Repair Services

Why consider this job opportunity:
- Salary up to $25.00 per hour
- Monthly or quarterly bonuses based on individual and company performance
- Opportunity for career growth into a salaried position for the right candidate
- No nights or weekends, promoting a healthy work-life balance
- Fun and supportive team environment
- Receive ongoing training without needing prior appliance repair knowledge

What to Expect (Job Responsibilities):
- Answer incoming calls and provide empathetic customer service, following phone scripts to schedule appointments
- Respond to customer emails and manage communication regarding service appointments
- Schedule in-home and commercial service appointments with trained Appliance Repair Technicians
- Order and receive parts to ensure efficient use of company materials
- Train and coach other remote customer service representatives

What is Required (Qualifications):
- High school diploma or equivalent
- Greater than 10 years of customer service experience
- Strong telephone communication skills and reliable internet connection
- Expert computer and data entry skills, including proficiency in Microsoft applications
- Ability to lead a small team of remote customer service representatives; previous office manager experience is a plus

How to Stand Out (Preferred Qualifications):
- Previous experience of four years or more in an office environment

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