Business Office Manager

CommuniCare Health; Massillon (OH); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a family-owned company that has become a leading provider of post-acute care. As a Business Office Manager, you will oversee essential business operations, ensuring compliance with policies while effectively communicating with staff and external clients. This role offers an opportunity to make a significant impact within a caring community, where your contributions will help enhance the quality of life for residents and their families. With competitive wages and a comprehensive benefits package, this position is perfect for someone looking to grow in a supportive environment focused on compassion and excellence.

Benefits

Competitive Wages

PTO Plans

401(k) with Employer Match

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

Disability Plans

Flexible Spending Accounts

Qualifications

• Must possess a thorough understanding of Medicare, Medicaid, and private insurance.
• Prior supervisory experience and management training required.
• Computer literacy and knowledge of Microsoft Office essential.

Responsibilities

• Supervise and monitor all business office support staff.
• Conduct weekly Medicaid collection meetings with facility staff.
• Complete and coordinate tasks for timely billing and collection.

Skills

Supervisory Experience

Medicare Knowledge

Accounting/Finance

Microsoft Office

Decision Making

Education

College Degree in Business Administration

Management Training

Tools

Microsoft Excel

Microsoft Word

Job description

Hanover Healthcare Center, a member of the CommuniCare Family of Companies, is currently recruiting for a Business Office Manager to join our team.

PURPOSE/BELIEF STATEMENT:

The position of Business Office Manager (BOM) is responsible for maintaining CommuniCare Health Services (CHS) business office policies and procedures and direct supervision of the Assistant BOM. The BOM must be able to effectively communicate with the Executive Director, Regional Team, and Business Office Staff as well as interact effectively with external clients such as families, attorneys, and outside agencies.

QUALIFICATIONS KNOWLEDGE/SKILLS & ABILITIES

• College degree in Business Administration, Accounting/Finance, or related field preferred
• Prior supervisory experience and management training.
• Must possess a thorough understanding of Medicare. Medicaid, Private Insurance, Managed Care costing and analysis, personnel management, accounts receivable/collections, resident funds, accounts payable, general ledger, and management of information systems.
• Must have the ability to make independent decisions when circumstances warrant such action.
• Must be able to deal tactfully with team members, other staff, residents, family members, visitors, government agencies, and the general public.
• Must be willing to seek out new methods and principles.
• Must be computer literate and have a working knowledge of Microsoft Office including but not limited to Excel and Word.

JOB DUTIES & RESPONSIBILITIES

• Complete weekly BOM Admission Checklist and present weekly at morning stand up to reduce exceptions
• Verify and tie out the midnight census testing for validity and accuracy on a daily basis
• Reference Policy Midnight Census
• Complete admission procedures in absence of Admissions Coordinator
• Conduct weekly Medicaid pending/collection blitz meeting with facility staff
• Reference Policies Collection Blitz and Medicaid Pending Log and Meetings
• Complete root cause analysis on accounts that contribute to bad debt then advise Executive Director regarding types of issues identified and proposed solutions
• Complete insurance forms per request
• Attend Utilization Review (UR) and/or PPS meeting as necessary
• Supervise, organize, evaluate, and monitor all business office support staff
• Meet with resident/responsible parties upon admission and discharge to discuss financial obligations
• Complete and coordinate tasks necessary for timely and accurate billing and collection.
• Attend and participate in scheduled training, education classes, and orientation programs to maintain and enhance quality of care.
• Maintain and work within established departmental, center, and home office policies and procedures, objectives, quality improvement program, and safety, environmental, and infection control standards.

Benefits

As a CommuniCare employee you will enjoy competitive wages and PTO plans. We offer full time employees a menu of benefit options from life and disability plans to medical, dental, and vision coverage from quality benefit carriers. We also offer 401(k) with employer match and Flexible Spending Accounts.

About Us

A family-owned company, we have grown to become one of the nation’s largest providers of post-acute care, which includes skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH). Since 1984, we have provided superior, comprehensive management services for the development and management of adult living communities. We have a single job description at CommuniCare, "to reach out with our hearts and touch the hearts of others." Through this effort we create "Caring Communities" where staff, residents, clients, and family members care for and about one another.