Business Office Manager

Brookdale; Lakeland (FL); On-site; Full time

Job summary

Brookdale Highlands is seeking a dedicated Business Office Manager to lead operations in a Senior Living Community. This role offers opportunities for growth and professional development, with a supportive team environment focused on enhancing lives. Join us to make a difference!

Benefits

Medical, Dental, Vision insurance

401(k)

Employee discounts

Paid Time Off

Tuition reimbursement

Qualifications

• Minimum of three years related experience and/or training.
• Previous managerial and office setting experience preferred.

Responsibilities

• Responsible for business office operations of the community.
• Supports Executive Director in driving profitable growth.
• Ensures effective communication with associates and residents.

Skills

Leadership

Organizational Skills

Communication

Education

Associate degree

Job description

Overview

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Brookdale Highlands is searching for our next amazing Business Office Manager! Our team is searching for someone who is dedicated and organized with experience in leading the Business Office and HR functions of a Senior Living Community.

This role is ideal for someone who is looking to grow their career in Senior Living leadership and learn from an experienced Executive Director. Join a wonderful team of leaders and grow your career today!

Grow your career with Brookdale! Our Business Office Managers have opportunities for advancement by exploring a new career in positions such as Director of Financial Services, Human Resources Managers and Executive Directors.

Make Lives Better Including Your Own.

If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part and Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicant’s skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.

To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

• Leader primarily responsible for the business office operations of the community.
• Responsible for attracting, engaging, developing and retaining the community associates necessary to provide high quality care and personalized services to our residents, while minimizing the use of premium labor (in conjunction with HR department in a CCRC).
• Supports Executive Director in driving profitable growth and complying with operational processes and regulatory requirements.
• Ensures effective communication with associates, residents, families, vendors and other visitors to the community.
• Ensures that residents are properly billed for services provided and leads the timely collection of receivables.
• Responsible for overseeing payroll process to ensure that associates are paid correctly.
• Ensures that vendor invoices for goods or services to the community are billed appropriately and are processed for payment on a timely basis. Supports an inclusive community culture.
• Associates degree (A. A.) or equivalent from two-year college or technical school required; or additional years of experience can be substituted for the education requirement on a year-for-year basis. Minimum of three years related experience and/or training. Previous managerial and office setting experience preferred.

May also directly supervise another department.

Brookdale is an equal opportunity employer and a drug-free workplace.

Salary Range Information

$22.40 - $28.00 / hour