BDC Agent

Regal Nissan; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Regal Nissan is seeking a results-driven BDC Agent to generate sales leads through phone, email, and web chat while delivering exceptional customer service. You will schedule sales appointments and manage follow-ups to maintain strong client relationships.

The role emphasizes detailed record-keeping, multitasking, and meeting monthly targets within a supportive, family-owned dealership environment.

Qualifications

• High school diploma or equivalent; sales or marketing certification is a plus.
• Proven track record in sales or customer service.
• Excellent communication, verbal and written.
• Strong organizational skills and multitasking.
• Professional demeanor and quick learner.

Responsibilities

• Engage with potential customers via telephone, email, and chat to assess needs and direct them towards suitable products or services.
• Schedule appointments for sales staff to meet prospective customers.
• Follow up on all leads to ensure clients are well-informed and all communications are completed.
• Maintain detailed logs of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Achieve monthly targets as defined by the sales leadership team.

Skills

Sales experience

Customer service

Communication skills

Organizational skills

Professionalism

Fast learner

Bilingual

Education

High school diploma or equivalent

Tools

CRM software

Job description

Description

About Regal Nissan:

At Regal Nissan, a family-owned dealership, we pride ourselves on our strong commitment to customer satisfaction and our relentless drive to exceed expectations. We offer an interactive and fun work environment where enthusiasm, teamwork, and proactive leadership are at the core of our operations. If you are looking for a workplace that challenges, rewards, and offers growth potential within the store, join us in driving success at Regal Nissan.

Job Description:

As a BDC Agent, you will play a pivotal role in our sales team, managing interactions with both potential and existing customers. Your primary responsibility will be to generate sales leads through phone calls, emails, and web chat interactions. You will ensure exceptional customer service, maintain customer satisfaction, and contribute significantly to our sales objectives.

Responsibilities:

• Engage with potential customers via telephone, email, and chat to assess their needs and direct them towards suitable products or services.
• Schedule appointments for sales staff to meet prospective customers.
• Follow up on all leads to ensure clients are well-informed and all communications are completed.
• Maintain detailed logs of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Achieve monthly targets as defined by the sales leadership team.

Why Join Regal Nissan?

• Competitive compensation package.
• Extensive training and development programs to foster your growth within the company.
• Opportunities for advancement in various departments within our dynamic and supportive family-owned business.
• A lively, interactive, and enjoyable work environment.

Requirements

• High school diploma or equivalent; further education or certification in sales or marketing will be a plus.
• Proven track record in a sales or customer service role.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• High level of professionalism and a positive demeanor.
• Quick learner with the capability to adapt to new software systems.

Preferred Skills:

• Experience in automotive sales or a similar high-demand retail environment.
• Familiarity with CRM software.
• Bilingual abilities.