Sales BDC Representative

Loughrea; Folsom (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Folsom Lake Nissan in Folsom, CA is seeking a Sales BDC Representative who will be the first point of contact for customers, handling inbound leads, following up on inquiries, and setting appointments with a sales Consultant.

You will maintain CRM records, re-engage older leads, and collaborate closely with the sales team to ensure a smooth handoff to showroom visits. This on-site, full-time role emphasizes strong communication and customer care.

Qualifications

• Strong phone and written communication skills.
• Comfortable with CRM systems and basic data entry.
• Organized, detail-oriented and able to manage multiple leads/appointments.
• Positive, customer-first attitude; reliable and punctual.

Responsibilities

• Respond promptly to inbound leads from phone calls, website inquiries, chat, and online form submissions.
• Make outbound calls to internet leads, past customers, and unsold showroom traffic.
• Schedule and confirm appointments for customers to meet with a sales Consultant.
• Maintain accurate and up-to-date customer records in our CRM system.
• Follow up on equity mining leads and past service customers who may be good sales prospects.
• Re-engage older leads and maintain ongoing communication to keep customers warm.
• Work closely with the sales team to ensure a smooth handoff from first contact to showroom visit.
• Provide friendly, professional communication that reflects well on the dealership.

Skills

Phone communication

Written communication

CRM familiarity

Data entry

Organization

Customer focus

Reliability

Education

No formal degree required

Tools

CRM systems

Job description

About Us

Folsom Lake Nissan is a family-owned dealership serving the Folsom and greater Sacramento area. We're growing our sales team and looking for a motivated, organized communicator to join us as a Sales BDC (Business Development Center) Representative.

About the Role

The Sales BDC Representative is the first point of contact for many of our customers — handling incoming leads, following up on inquiries, and setting appointments that connect customers with our sales Consultants. This role is critical to keeping our sales pipeline full and our customers well taken care of from their very first contact with the dealership. This position reports to the Sales Manager / Fixed Ops leadership.

What You'll Do

• Respond promptly to inbound leads from phone calls, website inquiries, chat, and online form submissions
• Make outbound calls to internet leads, past customers, and unsold showroom traffic
• Schedule and confirm appointments for customers to meet with a sales Consultant
• Maintain accurate and up-to-date customer records in our CRM system
• Follow up on equity mining leads and past service customers who may be good sales prospects
• Re-engage older leads and maintain ongoing communication to keep customers warm
• Work closely with the sales team to ensure a smooth handoff from first contact to showroom visit
• Provide friendly, professional communication that reflects well on the dealership

What We're Looking For

• Strong phone and written communication skills
• Comfortable with computers, CRM systems, and basic data entry
• Organized, detail-oriented, and able to manage multiple leads/appointments at once
• A positive, customer-first attitude
• Reliable and punctual — this is an on-site, full-time position
• Prior experience in a BDC, call center, or customer service role is a plus, but not required — we're happy to train the right person

Schedule

Full-time, on-site at our Folsom location - 12610 Auto Mall Cir, Folsom, CA 95630. Some evening and/or weekend availability may be required based on dealership hours.