Business Development Coordinator / Internet Sales Agent

Byers Auto; Delaware (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

FSA (Flexible Spending Accounts)

Disability insurance (short & long)

Life insurance

401K with company match

Paid vacation

Paid holidays

Growth opportunities

Paid training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Wellness program

Flexible work schedule

Discounts on products and services

Job summary

Byers Ford is seeking a Business Development Coordinator to assist in converting inquiries into sales by offering friendly, responsive support and scheduling appointments. You will use our CRM to track leads and collaborate with the sales team to improve processes.

Standard hours are 8am-5pm or 9am-6pm, Monday through Friday, at our Ohio dealership. You will present basic financing options, respond to inquiries via phone, email, and live chat, and help guide customers to the right dealership

Qualifications

• Strong customer service experience.
• Team-oriented attitude.
• Prompt and courteous.
• Proficient with computers.
• Pre-employment background check & drug screen required.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, phone and templates.
• Provide customers with initial product information and direct them to dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads not ready to make an appointment or no-show.
• Participate in team and process development sessions and maintain positive relationships with teammates, sales teams and management.
• Utilize CRM tracking system daily.
• Available to work 8am-5pm or 9am-6pm, Monday through Friday.

Skills

Customer service

Team player

Communication

Organization

Computer skills

Job description

Business Development Coordinator

At Byers Ford, we strive to make every customer a customer for life. As a family owned and operated business since 1897, we know happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Byers Ford is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Benefits

• Medical, Dental & Vision
• Flexible Spending Accounts
• Short & Long Term Disability
• Life Insurance
• 401K Plan + Company Match
• Vacation Pay
• Paid Holidays
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Discounts on products and services

Byers is an Equal Opportunity Employer conducting business in a drug free work environment.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily
• Available to work 8am-5pm OR 9am-6pm Monday through Friday.

Qualifications

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen