Internet Sales Professional

Tom's Ford; Keyport (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Hourly wage plus bonus

One-on-one training

Collaborative team environment

Work-life balance

401k with Employer match

Possible Medical/Dental/Vision Insurance

Paid Time Off

Job summary

Tom's Ford in Keyport, New Jersey is seeking ambitious individuals for a customer-focused role in their Business Development Department. With a reputation as a top dealership, candidates will provide professional service through various communication channels.

The ideal candidates should possess outstanding customer service skills and the ability to work independently and in a team environment. Training provided, no automotive experience necessary, with various benefits including 401k and possible medical insurance.

Qualifications

• Ability to work Saturdays and some evenings.
• Confident and pleasant phone communication.
• Upbeat personality with adaptability.
• Valid driver’s license with acceptable record.

Responsibilities

• Provide a professional buying experience for customers.
• Make outbound follow-up calls for inquiries.
• Generate appointments and manage lead activities.
• Assist customers in selecting appropriate vehicles.
• Respond to inquiries promptly.

Skills

Customer service skills

Technology proficiency

Effective listening skills

Time management

Team collaboration

Job description

Overview

Join Our Team! Over the past 60 years, Tom's Ford has won a Dealer Rater “Dealer of the Year Award” as well as Edmund's 5 Star Dealer Award. We’re also honored to be a 27-time President’s Award winning dealership. We are looking for quality, customer-focused individuals to grow with us. Our dealership culture is unmatched, with many employees tenuring for 20 years or more. They’ve come to know generations of local drivers and the service and experience they provide our customers is key to our success. Our growing Business Development Department is seeking ambitious, goal-oriented individuals. No automotive experience required. Customer service, call center, and professionals looking for an opportunity to grow and develop their career should apply here.

What We Offer

• Hourly, plus Bonus Pay Plan
• One-on-one Training
• Career Planning
• Collaborative, Team Environment
• Work-life Balance
• 401k with Employer Match
• Possible eligibility for Medical/Dental/Vision Insurance, Life Insurance, 401k and Ancillary Insurance depending on plan terms
• Life Insurance, Company Paid
• Paid Time Off

Responsibilities

• Provide a professional and comprehensive buying experience for potential customers
• Make outbound follow-up calls for customers who submit inquiries, including sold and unsold opportunities
• Generate appointments and quotes through proactive outbound prospecting and lead activity management to qualify and market to potential customers
• Handle all incoming internet and phone leads
• Respond to email and text inquiries in a professional, well-spoken manner
• Assist customers in appropriate vehicle selection
• Understand the psychology of internet customers and work with them to set an appointment for a proper vehicle demonstration
• Direct customers to product information resources, including those available on the internet
• Respond to inquiries immediately
• Deliver inquiries/messages intended for other sales personnel and departments promptly

Qualifications

• Ability to work Saturdays and some evenings. Closed on Sundays.
• Skilled with technology and emerging communication platforms
• Confident communicating on the phone with a pleasant and professional phone voice
• Upbeat personality and ability to understand and adapt to people
• Time management skills and ability to work independently
• Ability to work in a team environment
• Effective listening skills
• Valid driver’s license with acceptable driving record according to dealership guidelines
• Willing to submit to a pre-employment background check

All applicants must pass pre-employment testing to include background checks and a pre-employment drug test. We are an Equal Opportunity Employer (EOE).