Business Development Coordinator

Fred Anderson Toyota of Charleston; Sanford (NC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

5-day work weeks

Closed Sundays

Flexible Saturday shifts

Base + bonus

401k with match

Health benefits

Maternity/paternity leave

Relocation packages

Paid time off

Employee discounts

Job summary

Fred Anderson Toyota of Charleston is seeking a motivated sales appointment setter/BDC representative. You will be the first contact for internet sales leads, providing product information and scheduling appointments with a sales professional.

Training is provided, and no prior automotive experience is required. We offer a 5-day work week with Sundays off, flexible Saturday shifts, and a base plus bonus compensation plan, plus strong health benefits, 401k with match, and ongoing career growth

Qualifications

• Prior customer service experience.
• Excellent teamwork skills.
• Positive and hardworking demeanor.
• Strong computer skills and ability to use computer software.
• Valid Driver’s license with acceptable motor vehicle record.

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Continuous follow-up with interested leads for 90 days and with leads not ready to book.
• Provide customers with product information and direct them to dealership resources.
• Participate in team sessions and maintain positive relationships with teammates and management.
• Use CRM daily and stay up-to-date on inventory.
• Assist with vehicle fueling and hand-off to detailing.

Skills

Customer service

Teamwork

CRM skills

Time management

Active listening

Organization

Driver's license

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

Do you enjoy helping people? Self-motivated? Love providing outstanding customer service? If this sounds like you, we want you on our team!Our Fred Anderson location is looking for sales appointment setters/BDC reps. Why work with us?5-day work weeks - CLOSED ON SUNDAYSFlexible Saturday shiftsNo prior automotive experience needed - Training is providedCompetitive pay plans with base + bonusOur sales appointment schedulers/BDC reps are the initial contact for Internet sales leads. The main objective is to assist guests with product information questions and set them up with an appointment to meet with a sales professional.What we offer:A culture of caring, belonging, and respect for everyoneManagers that people want to work withCareer growth and advancementLeadership development, innovative training, and learning systemsCompetitive compensation plans401k retirement plans with company matchComprehensive health benefits packages, including telehealth and behavioral health servicesIndustry-leading maternity and paternity leaveRelocation packagesPaid employee referral programRecognition and bonus programsPaid time off, bereavement, and vacation benefitsEmployee discounts on parts, service, vehicle purchases, and local entertainmentResponsibilities:Answer customer calls and establish follow-up with sales appointmentsRespond quickly to internet, phone, and live chat inquiries using email, scripts, and templatesContinuous follow-up with interested leads for 90 days as well as following up with leads that are not ready to make an appointment or no-showProvide customers with product information and direct them to appropriate dealership resourcesParticipate in team and process development sessions- keeping positive relationships with teammates, sales teams, and dealership managementUtilize CRM tracking system dailyWalking the lot to stay up to date on inventoryAssisting with getting vehicles fueled up and over to our detail departmentsQualifications:Prior customer service experienceExcellent teamwork skillsPositive and hardworking demeanorStrong computer skills with the ability to use computer softwareEagerness to improve and collaborative attitudeTime management skillsStrong listening skills with ability to build rapport with othersOrganizational skillsValid Driver’s license with acceptable motor vehicle recordHigh school diploma or equivalentWhy Automotive:Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communitiesTechnology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.