Business Development Coordinator

Fred Anderson Kia of Greenville; Greenville (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

5-day work week

Flexible Saturdays

Health benefits

401k matching

Relocation packages

Paid time off

Job summary

Fred Anderson Kia of Greenville is seeking a sales appointment setter/BDC representative to be the first point of contact for Internet sales leads. You will answer inquiries, provide product information, and set appointments with sales professionals.

No prior automotive experience is required; training is provided. You will follow up with leads for up to 90 days, maintain CRM records, and collaborate with the sales team to optimize customer engagement and showroom visits.

Qualifications

• Prior customer service experience.
• Strong teamwork and communication skills.
• Positive and hardworking demeanor.
• High school diploma or equivalent.
• Valid driver’s license with acceptable motor vehicle record.

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Continuous follow-up with interested leads for 90 days and with others not ready to commit.
• Provide customers with product information and direct them to dealership resources.
• Participate in team and process development sessions while maintaining positive relationships with teammates and management.
• Walk the lot to stay up to date on inventory and assist with getting vehicles to the detail department.

Skills

Customer service

Communication

CRM

Time management

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

Do you enjoy helping people? Self-motivated? Love providing outstanding customer service? If this sounds like you, we want you on our team!Our Fred Anderson location is looking for sales appointment setters/BDC reps. Why work with us?5-day work weeks - CLOSED ON SUNDAYSFlexible Saturday shiftsNo prior automotive experience needed - Training is providedCompetitive pay plans with base + bonusOur sales appointment schedulers/BDC reps are the initial contact for Internet sales leads. The main objective is to assist guests with product information questions and set them up with an appointment to meet with a sales professional.What we offer:A culture of caring, belonging, and respect for everyoneManagers that people want to work withCareer growth and advancementLeadership development, innovative training, and learning systemsCompetitive compensation plans401k retirement plans with company matchComprehensive health benefits packages, including telehealth and behavioral health servicesIndustry-leading maternity and paternity leaveRelocation packagesPaid employee referral programRecognition and bonus programsPaid time off, bereavement, and vacation benefitsEmployee discounts on parts, service, vehicle purchases, and local entertainmentResponsibilities:Answer customer calls and establish follow-up with sales appointmentsRespond quickly to internet, phone, and live chat inquiries using email, scripts, and templatesContinuous follow-up with interested leads for 90 days as well as following up with leads that are not ready to make an appointment or no-showProvide customers with product information and direct them to appropriate dealership resourcesParticipate in team and process development sessions- keeping positive relationships with teammates, sales teams, and dealership managementUtilize CRM tracking system dailyWalking the lot to stay up to date on inventoryAssisting with getting vehicles fueled up and over to our detail departmentsQualifications:Prior customer service experienceExcellent teamwork skillsPositive and hardworking demeanorStrong computer skills with the ability to use computer softwareEagerness to improve and collaborative attitudeTime management skillsStrong listening skills with ability to build rapport with othersOrganizational skillsValid Driver’s license with acceptable motor vehicle recordHigh school diploma or equivalentWhy Automotive:Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communitiesTechnology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.