Business Development Coordinator

KGV-22 Laurens Ventures; Sanford (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401k retirement plans with company fit

Comprehensive health benefits packages

Paid time off, bereavement, and VAC

Relocation packages

Employee discounts on parts, service,

Job summary

Anderson Automotive Group is seeking a motivated Sales Appointment Setter/BDC to support the sales team at our Sanford, NC location. You will handle customer inquiries, schedule appointments, and follow up with leads using scripts and a CRM system.

Training is provided, with a base plus bonus compensation and opportunities for growth. Ideal candidates have prior customer service experience, strong teamwork, and a positive, service-oriented attitude.

Qualifications

• Prior customer service experience.
• Excellent teamwork skills.
• Positive and hardworking demeanor.
• Strong listening skills with ability to build rapport.
• Organizational skills and basic computer literacy.

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond quickly to inquiries via email, phone, and live chat using scripts/templates.
• Follow up with leads for 90 days and with no-shows.
• Provide product information and direct customers to dealership resources.
• Utilize CRM tracking system daily.
• Walk the lot to stay updated on inventory.

Skills

Customer service

Teamwork

Time management

Active listening

Computer skills

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Do you enjoy helping people? Self-motivated? Love providing outstanding customer service? If this sounds like you, we want you on our team!

Why work with us?

Our Fred Anderson location is looking for sales appointment setters/BDC reps.

5-day work weeks - CLOSED ON SUNDAYS

Flexible Saturday shifts

No prior automotive experience needed - Training is provided

Competitive pay plans with base + bonus

What we offer:

• A culture of caring, belonging, and respect for everyone
• Managers that people want to work with
• Career growth and advancement
• Leadership development, innovative training, and learning systems
• Competitive compensation plans
• 401k retirement plans with company match
• Comprehensive health benefits packages, including telehealth and behavioral health services
• Industry-leading maternity and paternity leave
• Relocation packages
• Paid employee referral program
• Recognition and bonus programs
• Paid time off, bereavement, and vacation benefits
• Employee discounts on parts, service, vehicle purchases, and local entertainment

Responsibilities:

• Answer customer calls and establish follow-up with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Continuous follow-up with interested leads for 90 days as well as following up with leads that are not ready to make an appointment or no-show
• Provide customers with product information and direct them to appropriate dealership resources
• Participate in team and process development sessions- keeping positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily
• Walking the lot to stay up to date on inventory
• Assisting with getting vehicles fueled up and over to our detail departments

Qualifications:

• Prior customer service experience
• Excellent teamwork skills
• Positive and hardworking demeanor
• Strong computer skills with the ability to use computer software
• Eagerness to improve and collaborative attitude
• Time management skills
• Strong listening skills with ability to build rapport with others
• Organizational skills
• Valid Driver's license with acceptable motor vehicle record
• High school diploma or equivalent

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.